Testimonials

“He is one of the best engineers I worked with during this LAN Refresh across Europe and Asia Pacific”
“We have successfully completed the LAN refresh for all the access switches at Heathrow Airport and Cargo. I would like to thank you and your team for providing excellent support, providing resources at such short notice.

We didn't have a single re-visit at Heathrow Airport, all the implementations were done right the first time. This is certainly a big achievement in itself considering the complexities at this airport. It goes on to reflect the way your engineer has been working proactively and planned meticulously before each and every implementation. He is one of the best engineers I worked with during this LAN Refresh across Europe and Asia Pacific.”

Sujeet Tripathi, Project Manager, Global Network Engineering - HP
“The team members are courteous, professional and responsive to user requirements.”
“Shannon Airport’s new in-house IT service desk was implemented by ESP in 2013. This service desk works side by side with the Airports’ IT department. Implementation of the service desk was excellent, and transition of all existing helpdesk number to a new unified number was seamless. The team members are courteous, professional and responsive to user requirements. They meet, and generally exceed all agreed SLA’s. Feedback from the business units is that this new IT service is excellent and appreciated.”

Paul O'Shea, IT&T Service Delivery Manager - Shannon Airport
“It’s great to feel treated importantly and to be assured that we are in safe hands”
“I don’t normally write feedback and if I do it‘s usually to complain!
But on this occassion I am writing to inform you that I have been very impressed by ESP for the high level of service provided to us.
From quickly organizing the spare parts we needed, to arranging the engineer and for keeping me updated, and carrying out the PM and fixing the printer problems with great skill.
Although we are a small workforce and (hopefully less demanding than some of your other customers I’m sure), it’s great to feel treated importantly and to be assured that we are in safe hands.”

Ivan Rodrigues, Manager Rail ,Switzerland Travel Centre Ltd

“It is not just customer service, it is customer care.”
“I can re-affirm the positive response I get whenever I contact any of your staff in whatever capacity – they are a credit to your Company . It is not just customer service, it is customer care.”

Glenys Williams, Business Solutions Manager, Stansted Airport Limited
“You have a great team of people.”
“In all honesty our relationship with ESP is one that works very well for us, not only because of the service you provide, but you also have a great team of people over there who take their roles seriously which comes across in their customer care. ”

Jane Crummey, Operations Director, Outbound Field Marketing Services Ltd
“Her dedication and energy has been inspirational!”
“Your Service Delivery Manager's dedication and energy with ACS has been inspirational for a number of the stakeholders she has. Her time getting to understand the entire solution, its impact on passengers and building relationships with other partners in the solution has been impressive and highly commendable.”

Adam Peat, New Product Development, Heathrow Airport Limited
“It has paid off with a hugely successful start-up!”
“This is just a quick note to pay tribute to your engineer for his hard work and commitment over the past few months, and particularly over the past few days, in helping set up the new Aer Lingus base at BHD.
He has put in incredibly long days and lots of hard work last week and over the weekend and it has paid off with a hugely successful start-up. He has also been exceptionally professional and courteous to work with and I can honestly say that the launch would not have been a success without his valuable assistance and dedication.”

Eve Counihan, Project Manager, Aer Lingus Ltd
“Your engineer completed the scheduled tasks required with great enthusiasm and professionalism.”
“Your engineer completed the scheduled tasks required with great enthusiasm and professionalism.
In short, without him stepping up to the play today and being technically capable we would without doubt be delaying aircraft!
Please pass on my thanks for a job extremely well done!”

Alan Blanchflower, IT Projects Manager – Airports, easyJet Airline Co. Ltd

“His professionalism, perseverance and dedication to getting the job done were stellar and exemplary. ”
“Your engineer has been a huge asset to the successful delivery of this project, and I’d like to make a formal acknowledgement with you of his contributions. His professionalism, perseverance and dedication to getting the job done were stellar and exemplary.”

Rainer Leon, HP Americas
“We have been impressed with the assistance offered throughout the process to provide a high level of service.”
“We would like to thank all at ESP in the part that they collectively played to build and install the new server. We are very pleased with the results and we have been impressed with the assistance offered throughout the process to provide a high level of service. The amount of downtime experienced (if any) has been exemplary.”

Steve Burton - Ardent Consulting Engineers
“Nothing was too much trouble and they really pulled out all the stops to get us back in business.”
“ESP has been doing our hardware support for over 10 years and they have been exceptional - especially when we suffered a critical server breakdown recently. Nothing was too much trouble and they really pulled out all the stops to get us back in business. I would recommend them without hesitation.”

Alistair Miller, Cleeve Dental
“Your prompt and accurate distribution makes our job much easier!”
“Thanks to you all @ESP for doing such a great job on the hardware deliveries for us, your prompt and accurate distribution makes our job much easier! Thanks.”

Patricia Gillespie, HP
“Your guys did a brilliant job at the Olympic Games Terminal!”
“Your guys did a brilliant job at the Olympic Games Terminal Thank you ,but a great testament to ESP.”

Debbie Knight, Customer Services Manager – Heathrow
“Servisair depends on its service company to deliver prompt, effective and reliable service, where we want and when we want”
“As an organisation with many sites located across the country, Servisair depends on its service company to deliver prompt, effective and reliable service, where we want and when we want. ESP has fulfilled our expectations in every regard and remains our service partner of choice.”

Mike Williams, Manager, Operations Support Airport Passenger Systems, Servisair
“Our expectations are always high and sometimes even unrealistic, but ESP has never been unable to find a solution or declined to help.”
“I have had an association with ESP for over 20 years in the support of American Airlines, USAirways, Canadian Airlines, United Airlines, Sabre and Lastminute.COM. The company has always been able to meet our often changing and trying needs and, along with their partners, have been able to offer services in far-reaching areas of the world.

As our customer base has changed over the years and become increasingly diverse and demanding, ESP have always been able to find a way to supply the required services even when they have been given little notice and asked to perform out-of-the-box activities in highly pressurised situations.

Our expectations are always high and sometimes even unrealistic, but ESP has never been unable to find a solution or declined to help. With my current customer base, this differentiator is crucial.”

Howard Landi, Regional Director Client Delivery Executive for HP Enterprise Services
“We needed to find a partner in the UK that we could trust with our first step into the UK market.”
“We needed to find a partner in the UK that we could trust with our first step into the UK market. ESP proved a worthy choice and worked to extremely tight timescales to ensure the project was a complete success.”

Pete Harrington, Campbell Page Australia
“This can do/will do attitude is part of ESP's DNA and a major contributor to why we continue to grow our business with them.”
“After an intensive RFP process, we awarded the support of a large proportion of our Global Desktop inventory to ESP following a long-standing relationship in the UK. We have extended the contract, to now provide services in 42 countries. Our experience is that ESP's combination of their own highly skilled and motivated workforce coupled with a reliable and flexible Partner network enables them to provide quality services on truly global scale. They have a set of processes and tools underpinning the operation that provide consistency of service and performance but do not inhibit their agility and adaptability. This can do/will do attitude is part of ESP's DNA and a major contributor to why we continue to grow our business with them.”

Dave Gray, Supplier Relationship Manager for SITA
“ESP has been exemplary in the way they have undertaken this innovative project from concept through to delivering a fully working solution which met our wish list precisely.”
“ESP worked with us to deliver exactly the solution we required by integrating a kiosk-based payment solution with an add-on to our existing web site so that both onsite and online payments could be collected; and automated barriers to control admittance to the departure areas. ESP has been exemplary in the way they have undertaken this innovative project from concept through to delivering a fully working solution which met our wish list precisely.”

Mel Gray, Facilities Manager of Norwich International Airport