Careers & Vacancies:
If you share a passion for world class customer service and
operational excellence we want to hear from you.
ESP is a recognised global leader delivering IT service and support that touches the lives of millions of people every day.

We have an enviable and loyal customer base not only in the UK but worldwide and it’s ‘our people’ who make this a reality by innovating and working together to get results.

So if you think you have that passion, and are able to innovate, adapt and are committed to delivering the very best customer service, you may be the person we are looking for.


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IT Support & Technical Roles
    1st Line Support Analyst - Shifts – Reading  
  Role Purpose: To log all customer incidents and tickets accurately and provide fault diagnosis and call vetting to successfully resolve as many issues on a first time fix basis. Pro-actively monitor, review and chase outstanding tickets and ensure that a high level of customer service is provided at all times to all customers and users.

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Added 5th May 2017
 
   

IT Support & Technical Roles
    1st Line Support Analyst - Day – Reading  
  Role Purpose: To log all customer incidents and tickets accurately and provide fault diagnosis and call vetting to successfully resolve as many issues on a first time fix basis. Pro-actively monitor, review and chase outstanding tickets and ensure that a high level of customer service is provided at all times to all customers and users.

View Full Job Description [PDF]

Added 5th May 2017
 
   

IT Support & Technical Roles
    1st Line Support Analyst – Day – Luton  
  Role Purpose: To log all customer incidents and tickets accurately and provide fault diagnosis and call vetting to successfully resolve as many issues on a first time fix basis. Pro-actively monitor, review and chase outstanding tickets and ensure that a high level of customer service is provided at all times to all customers and users.

View Full Job Description [PDF]

Added 5th May 2017
 
   

IT Support & Technical Roles
    Field Services Engineer - Dartford  
  Role Purpose: You will be based in the field. Providing and maintaining continuity of service for all IT components supported by ESP and resolve any technical issues at any ESP supported site within SLA.

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Added 5th May 2017
 
   

IT Support & Technical Roles
    1st Line Support Analyst Shifts – Reading  
  Role Purpose: To log all customer incidents and tickets accurately and provide fault diagnosis and call vetting to successfully resolve as many issues on a first time fix basis. Pro-actively monitor, review and chase outstanding tickets and ensure that a high level of customer service is provided at all times to all customers and users.

View Full Job Description [PDF]

Updated 5th May 2017
 
   

Corporate Roles
    Service Support Coordinator  
  Role Purpose: To support the Service Desk in the identification and implementation of service improvements, in proactive services and in line with ITIL good practice. Deliver statistical analysis of call data to spot trends and identify root causes to enable service to be improved.

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Added 7th April 2017
 
   

Corporate Roles
    Customer Service Helpdesk - Reading  
  Role Purpose: You will provide excellent customer service to ESP’s clients by answering inbound telephone calls on our Global service desk, logging onto the system, generating a ticket and passing on to an engineer to resolve. You will also be required to monitor the ticket and follow up with both engineers and customers until completion.

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Corporate Roles
    Global Service Desk Analyst  
  Role Purpose: To log all customer tickets accurately and deliver a timely completion of all tickets. Proactively monitor, review and chase outstanding tickets to ensure that they are responded to promptly, to defined operating procedures and within agreed contractual service levels and provide the highest level of customer service at all times to all customers and users.

View Full Job Description [PDF]