January 2008

Flybe, Europe’s largest regional airline, has chosen ESP to provide support services for their Self-service Check-in kiosks across all of their airport locations.

Flybe is now Europe’s largest regional airline flying one of the most environmentally friendly fleets in the world. Flybe operates out of more UK airports than any other airline and is the largest scheduled airline at Birmingham, Manchester, Norwich, Exeter, Inverness, Southampton, Isle of Man, Belfast City and the Channel Islands. They were the first low cost airline to offer online check-in to passengers carrying hand and hold baggage; and the first to introduce a pre-assigned seating facility allowing passengers to pre-book their seats.
Following this drive for developing innovation Flybe are rolling out Self-service Check-in kiosks across all of their airport locations, initially in the UK and then in Europe. ESP’s specialist Self-service Check-in kiosk support service has been selected to carry out all of the installation work and then following on to support the kiosks in all locations, 365 days a year during Flybe’s operational hours.

“A combination of ESP’s expertise in providing kiosk support and our diverse geographical coverage made this contract a very natural fit for ESP”, comments Tony Sherwood, Business Development Manager for ESP. “We are delighted to have been chosen by one of the UK’s leading airlines to support this important project and look forward to a developing relationship.”