There are times when a visiting service is not sufficient to meet your service levels and a longer term technical onsite presence is required.
Whilst this would be a fairly straight forward requirement in the home geography of the service company, challenges are presented when resource is required in a different geography or at multiple locations across the globe, typically associated with time zone, currency, culture and language.
ESP provides onsite technical resource anywhere in the world as an extension of our global desk side support services. The resource is managed in a similar way, coordinated by our IT Service desk but using a mix of bespoke management tools that give our clients complete visibility, accountability and control as required for the resource, irrespective of where they are located.
This offers the benefits of fixed cost, removes concerns over sickness and holiday cover. By offering complete accountability and visibility the resource can be easily tracked irrespective of any of the challenges normally associated with international locations.