Spares, Repairs and Logistics

An essential component of providing lean service solutions is our specialist Repairs and Logistics Centre who side-by-side with our Global Service Desk manage the end-to-end spares resourcing.

Being an in-house facility means the Centre has a complete understanding of the spares’ demand curve of the organisation.  Through carefully managed programs of logistics, repairs and refurbishment we are able to drive down on-site spares holding requirements which increases levels of customer satisfaction and decreases the cost of ownership.

ESP’s SRL services are not only available to support our service contracts. There are many scenarios where these services can add value to a customer’s existing operations.

Repair Services

ESP’s extensive experience with many manufacturers means we are not limited to just repairing our own equipment, but can also repair that of our customers on an ad hoc basis. Depending on the requirement, these can usually be done on a fixed cost or time and materials basis.

Third Party Spares Distribution

When a customer is supporting their own equipment, or perhaps do not have access to repair facilities we can provide a repairing service either on a per item basis as above or can retain a stock of spares for immediate dispatch keeping down turn-around times allowing the faulty return to be repaired off-line and placed back into the pool.

Depot Services

Particularly for contracts with an international spread, there is quite often a requirement to locate spares pools at convenient locations around the world. ESP can store significant customer-owned spares holdings, charging only a nominal fee for storage, and then further only on equipment movements.

New Equipment Distribution

Often customers do not have access to significant secure storage on their own premises, but might want to benefit from the discounts associated with volume purchases. Similarly to the depot services ESP can take delivery of the equipment, charge a nominal fee for storage and then separately for each equipment movement to anywhere in the world.

Warranty Repair

Having direct relationships with most major hardware vendors, we can take on the warranty replacement chain as a part of our regular service duties. In addition, being at the forefront of the ATI industry also means we can administer the warranty of many items directly as agents of the manufacturer.