CUSS Self Check-in Kiosk Support
 

Current predictions show that the majority of all passengers will check themselves onto flights within the next ten years.  ESP's extensive service portfolio has proved to be highly effective in the servicing and support of these units in the travel-related industry. Specific to the support of self service kiosks, airline owned or common user are:

• The specialist provision of onsite, fast-restore support contracts for the Airline Industry.
• Installations, Moves, Additions, Changes and Disposal.
• Workshop services offering a full spectrum of support services to the organisation and specialist logistic services for the provision of spares and repairs.
• Third party Management software integration, including remote alerting, diagnosis and incident closure.
• Routine replenishment and cleaning visits.
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Monitoring. Use of tools to automatically monitor the status of the entire kiosk real estate for a customer and resolve a significant portion of alerts remotely.

 

"When ESP took over the repair and servicing of the kiosks the level of fault calls was of the order of 25 a month and within a very few months this had been reduced to 5 or 6.  This is due in no small measure to the pro-active approach of ESP to the repair of printers returned to the workshop and the quality of your staff."

Barry Woolnough - Team Leader SSK Support Team - British Airways

 
© ESP, 2007