Kevin Bull joins ESP as Project Services Manager
Kevin joins ESP from his role at a&o where he successfully delivered numerous service transition and desktop deployment projects along with management of the a&o Project Services Team. Prior to his time at a&o he worked in the Airport Services Project Management team at SITA where he successfully managed the implementation of numerous airport specific IT systems including airline and WAN communication circuits, LAN and Wireless LAN infrastructure, multiple client server systems with standard desktop and bespoke hardware devices.
When asked why Kevin has accepted a position at ESP, he replied “Having been a customer of ESP in the past, I am very aware of their extremely high customer focus and flexibility. Everyone I have worked with has really shown such a high level of dedication and a need to exceed customer expectations. I am really keen to take on the challenge of improving the Project Management services ESP can offer their clients in what promises to be the most exciting period of growth in the company’s history”.
Andy Jenner Joins ESP as Head of Operations
We are delighted to announce that Andy Jenner has to joined ESP in the role of Head of Operations. This role is pivotal to the development of our business and one of the key positions that will drive our “good to great” culture.
Andy’s career spans over 20 years in operational management of IT services in customer facing and commercial roles within the digital pre-press, IT, air transport and technology markets. In the past he was worked for such companies as The Telegraph Newspaper, Compel( now part of SCC), SITA and most recently a&o Systems and Services.
He brings to esp a wealth of domestic and international experience in managing all aspects of operational delivery, with a history of success in delivering SLA's, driving up customer satisfaction and incremental revenues balanced with a track record in P&L management, delivering cost savings, efficiency improvements and tight budgetary control.
ESP Moves from Good to Great
UK based ESP has moved its headquarters to a new custom built facility close to the M4 corridor and 30 mins from London’s Heathrow Airport. The new 3,000 square metre office boast such facilities as; its own data centre, whole building UPS with back-up generator; Service management suite with AOC; Specific desktop rollout and network configuration lab; and 650 square metre workshop . Darren Richardson, MD says “we started the company in 1992 and have established a reputation for providing superior Global IT Support and Maintenance Services, the new facility will give us the opportunity to do more for our existing clients but also attract new customers that require more than just support and maintenance services.” More>>
ESP Acquires New International HQ
ESP is a specialist provider of bespoke IT support and infrastructure solutions internationally to the Air Transport Industry.
Supporting household names across the globe using 150 directly employed staff and a Global Support Network of like-minded businesses has placed space pressure on our current HQ premises.
The new facility will also be located in Reading and will provide two times the current office / workshop space and six times the storage space, as well as a new state of the art data centre to support our new product lines.
“The move to a new premises will give us the infrastructure we need to expand within the ATI and beyond into new markets”, commented Darren Richardson, Managing Director. “This is a very exciting time for ESP.”
The move is expected to occur towards the end of the year.
ESP is delighted to announce that Christine Barnard has joined ESP’s Regional Business Development Team
Christine will bring her extensive knowledge and experience to ESP’s Regional Business Development Team, where she will be integral to the progression and implementation of some of the new initiatives being undertaken, that will create some exciting opportunities for ESP into the future.
ESP Facilitates the KLM / AF GS IT Merger Using State of Art MPLS, Windows Server 2008 and Thin Clients
ESP was given the brief to consolidate the AFSL and KGS IT infrastructures with upgraded application and backup servers. Specifically a solution was required that would connect all offices with capability to expand as required, merge existing e-mail and data from both companies, enable remote working from all locations and provide a state of the art backup solution. All of this had to be carried out with as little impact to the company’s day to day operation as possible.. More>>
ESP Pass 100,000 Incident Landmark at Gatwick
At 04:09am on Monday 16th February 2009 the ESP helpdesk at London Gatwick Airport logged the 100,000th incident for the LGW common use system. More>>
ESP’s 2008 ASIA Summit Hailed a Resounding Success
The 2008 Asia Pacific Summit was held in Hong Kong with the agenda of reviewing the application of technology, values and achievements in real-world scenarios. More>>
Travelport selects ESP to transition new, highly-efficient direct support networks in UAE and Saudi Arabia.
ESP has been awarded the project to manage all IMAC activities related to this project working alongside our MEA partners. This will include the ongoing hardware/software support under a 3 year Managed Services Agreement. More>>
Worldspan uses ESP Global reach to support their distributed customer locations
Worldspan is the global leader in Web-based travel e-commerce and a foremost provider of travel technologies and services for thousands of travel-related companies worldwide has chosen ESP's tailored global rapid response break fix IT services at Worldspan Agencies located in over 20 countries. More>>
Heathrow Terminal 4 Chooses SITA / ESP
ESP will be responsible for maintaining a base of over 1000 pieces of equipment to Service Levels of 30 minutes Call to Fix . More>>
EDS award ESP the support of SABRE throughout EMEA and ASPAC
EDS, a leading global technology services company has selected ESP to deliver desk-side support service to Sabre Holdings, owners of the world-leading companies Travelocity and Sabre Travel Network. More>>
Dicoll use ESP to Support London Eye
Dicoll, one the UK’s leading manufacturers of kiosks, has chosen ESP to support their self-service kiosks at the London Eye. More>>
Flybe Chooses ESP's Specialist Kiosk Support
Flybe, Europe’s largest regional airline, has chosen ESP to provide support services for their Self-service Check-in kiosks across all of their airport locations. More >>
ESP wins Belfast International Airport
ARINC, the world leader in transportation communications and systems engineering has selected ESP to provide support services for their iMUSE installation at Belfast International Airport. More>>
ESP Selected to Support Heathrow T5 BRS
Vanderlande Industries have selected ESP to support the Baggage Reconciliation hardware at London Heathrow’s flagship Terminal 5. More >>
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