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Privacy policy

ESP respects the privacy of its customers, partners and employees. Our privacy policy sets out:

  • The type of information we collect and how we obtain it
  • The way we protect the information, when we disclose it and how long we retain it for
  • How we use the information

The type of information we collect and how we obtain it

ESP collects information from:

  • Visitors to our website
  • Business collateral, such as business cards
  • Service requests that have been forwarded to ServiceNow, our call management system
  • The HR department

Website

Our website uses cookies that interact with your web browser to help you navigate our website more efficiently. The cookies neither interrogate other information nor transmit any unrelated information. We treat any information you provide on the website as confidential, and will use it only for the purposes set out on the relevant website page.

Contact information

We collect contact information (names, companies, titles, email addresses, telephone numbers, etc.) that has been distributed by third parties, both digitally and physically, including contact information from existing and prospective customers and service partners. We store it within contact lists and share these contact lists internally. The information resides behind our firewalls and is protected by our cyber security systems.

The way we protect the information, when we disclose it and how long we retain it for

Publicly available information (such as the text on our website) does not include any private or confidential information.

ESP implements comprehensive cyber security measures that are designed to restrict access to our systems, so that they can only be used by personnel who need information stored within them to carry out their everyday tasks. We maintain reasonable and appropriate measures to protect the information we collect and to prevent its loss, misuse, unauthorised access/disclosure, alteration or destruction.

How we use the information

ESP does not release information that allows any unauthorised parties to dissemble it to the extent of tracing the source and associating it with someone connected with ESP.

We consolidate and anonymise some information to improve our service performance. We share this anonymised statistical information with our current and prospective customers and service partners under the protection of a formal non-disclosure agreement.

We use information gained from website cookies purely to improve the performance of the website and to enhance the user experience.

Compliance

ESP complies with statutory requirements for the protection of data in all jurisdictions in which we collect or hold data. Where the physical storage location of data is managed by a third party ESP takes every reasonable precaution to ensure data is stored in strict compliance with statutory requirements. ESP does not transfer data to other jurisdictions.

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