ESP AirportNow® ITSM
AirportNow® - it's ServiceNow built for Airports
AirportNow® is a cutting-edge service management solution designed specifically for airports.
Airports represent a traditional wide-area campus, but with the additional complication of areas with restricted access, lengthy travel between terminals and short restoration time for failed equipment. With ESP’s unique, out-of-the-box AirportNow® solution, one click connects the incident to the nearest engineer, enabling proactive response, reducing time to repair, and ensuring resolution within expected SLAs in the airport environment.
Powered by ESP's 30+ years of expertise in the aviation industry, AirportNow® revolutionises IT support, streamlines operations, and ensures your airport's systems stay running smoothly.
ESP AirportNow® is a complete value chain service management toolset tailored for the demanding needs of airport IT environments. Built on the market leading ServiceNow® ITSM platform, ESP AirportNow® offers a comprehensive, customised, and competitively priced solution that can be integrated into any existing service desk or technical team.
With AirportNow®, you can experience a resilient, fully packaged solution that combines the power of ServiceNow® with custom airport self-service and technician applications. AirportNow® covers the entire IT value chain, from asset management to incident, problem, and change management, as well as field service.
For small airports reliant on the availability of someone on call to keep the wheels turning to provide the best service for passengers, ESP’s AirportNow® Lite is the perfect, competitively priced, multilingual, automated solution that provides digital dispatch of an engineer at the click of a button, reducing the load on the airport – wherever you are! It even works with equipment that doesn’t have a UI – simply scan a barcode to instantly log your issue and dispatch an engineer.AirportNow® PDF
THE ESP DIFFERENCE
24/7 multilingual global service desks
Our flexible service desk models work with your organisation, providing the support you need. Our commitment to seamless service is managed by our dedicated Service Delivery Team, providing a single point of contact to ensure services provided meet your expectations.
Extensive global industry experience
We have industry experience across multiple verticals where our dedicated teams help customers directly through our in-house service desk, field, and project teams. We also provide service to our outsource partners, with in-region service delivery, workforce management and HR expertise
Consistently excellent service
ESP provides IT support services in key locations across the world. Our people make it possible for us to deliver local services with a global reach. All ESP staff are trained and vetted to the same high standard meaning you'll receive the same service wherever you are in the world.
DELIVERABLES AND OUTCOMES
Innovation meets efficiency
AirportNow® delivers a comprehensive array of solutions designed to transform your airport's IT support. Our service management toolkit offers flexibility, whether you choose the convenience of ESP hosting or opt for customer-owned instances, or even a hybrid model. With ServiceNow ITSM fulfiller licenses available for ESP hosted instances, you're guaranteed a seamless experience backed by industry-leading technology. Our omni-channel approach seamlessly integrates the NOW Service Portal, ESP Help app, and NOW Agent app. By aligning with ITIL best practices, AirportNow® ensures that Incident, Problem, Change, and Request Management processes are optimised to keep your airport running like clockwork. Our intelligent automated ticket routing system effortlessly directs issues to the right hands - whether it's your team, a partner, or our dedicated ESP engineers.ESP ServiceNow MSP
INSIGHTS AND ANALYTICS
Gain valuable insights with ESP ADA
Fueling efficient operations, our asset management functionality empowers you to import and manage essential airport assets with ease. Plus, gain invaluable insights through our in-built report engine and customisable dashboards, arming you with the data you need for informed decision-making. And with our rapid implementation and robust support offerings, you'll be up and soaring in no time, backed by 24 annual support days. To take your efficiency even further, explore the optional advanced analytics feature, visualising airport hotspots and heatmaps via our ADA analytics app.Contact ESP
We're ready to help you find your solution
ESP provides a variety of services aimed at maximising the value of your ServiceNow investment, including managed services for end-to-end delivery or ongoing support, ensuring that clients can fully leverage the platform’s capabilities.
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