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2nd Line Support Analyst - Reading
ESP Global Services are currently recruiting a 2nd line support analyst to join our Reading headquarters. Working as part of the Global Service Desk team you will provide fault diagnosis, call vetting and advanced technical support, to successfully resolve escalated incidents and requests from 1st Line Support Analysts and work alongside resolver groups to resolve complex technical issues.
A snapshot of what you will be doing:
What are we looking for?
This role is working Monday – Sunday – 4 days on 4 days off covering the hours of 07:00 – 19:00 & 19:00 – 07:00 rotating each week
Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.
We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.