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2nd Line Support Analyst- Reading
You will work as part of the ESP Global Services team to log all customer incidents and tickets accurately, and provide fault diagnosis and call vetting, to successfully resolve as many issues on a first time fix basis. As well as resolving escalated incidents and requests from 1st Line Support Analysts. Providing the highest level of customer service always to all customers and users.
What does the role of 2nd Line Support Analyst involve?
What Competencies/ previous experience do you need to have to be considered?
This role will be working Monday-Friday, between the hours of 9am-17:30
To apply, please send your CV in or click the apply now button
ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.
We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.