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Airport Engineer - Brussels
Do you have experience working in IT support? Are you looking for a role with exposure to a wide range of technologies?
Working as the Airport Engineer you will provide “hands on” IT support and maintenance on a wide range of hardware and software within the airport. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
A snapshot of what you will be doing:
·Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure customer incidents / issues and successfully resolve the issue within SLA
·Where a ticket cannot be resolved, ensure it is escalated to the correct resolution group, with clear, concise and detailed information recorded on the ticket, to enable resolution within SLA
·Pro-actively provide updates to the ESP Service Desk on all live customer incidents and service request so that progress is updated, and SLAs are met
·Communicate directly with customers and end users to resolve issues and provide updates on progress, ensuring that a positive customer experience is always delivered
·As required, undertake mandatory enhanced checks on passenger e-gates ensuring that all tasks are completed in line with the customer contract
·Initiate the return of faulty customer equipment and manage the assets and spares pool including warranty returns or repairs
·When attending calls, conduct (floor-walking) pro-active line of sight checks / routine preventative maintenance to identify, log and resolve any issues, including the replacement of IT consumables, before they are raised as incidents by customers.
What are we looking for?
·At least 3 years’ experience in an IT support role for role holder to perform fully and effectively in the role
·Good knowledge and experience of current Microsoft Windows Desktop software
·Understanding of network protocols, server hardware and configurations
·Self-motivated with a willingness to learn and adapt to any new change or situation
·Excellent verbal and written communication skills
·Full driving license
This role will be working Monday – Friday 7.30am - 4pm
Please apply now to be considered. We will endeavour to get back to all applicants by phone/email
ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.
We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.