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Airport Engineer, Dublin
ESP Global Services are currently recruiting an Airport Engineer to join ESP at Dublin Airport. You will work as part of the ESP Global Services team to provide on-site support for all components of the airport passenger processing system within agreed contractual service level agreements at Dublin Airport. We pride ourselves on our customer service, you will ensure a consistent and high level of customer service is provided to the customer first time every time whilst continuing to build relationships with all key stakeholders and departmental areas.
What does the role of Airport Engineer involve?
•Carry out regular routine and preventative maintenance as well as "floor-walking" on the range of IT equipment that is used to process passengers within the airport
•Respond to customer incidents assigned by the Local and Global Service Desks and successfully resolve within agreed SLAs. The calls received by the service desks will be logged in the LANDesk ticket management tool.
•Fault Diagnosis carry out full troubleshooting of hardware/ software problems using knowledge and tools as per training, procedures and documentation provided
Escalate for additional support using the escalation procedure for assistance across our expert teams
•Spares management is required to ensure accuracy on volumes, locations and availability of parts used and to update the Asset Tracker
Please note- as the role is based on site at an airport, upon job offer it is necessary for ESP to carry out background checks which include; 5 year working history background check and confirmation that individual has resided consistently in the *Ireland* for 5 years. Please only apply if the above is feasible.
What Competencies/ previous experience do you need to have to be considered for the role of Airport Engineer?
•Good knowledge and experience in IT hardware and the ability to install and troubleshoot printers/ scanners/ peripherals etc
•1-2 years' experience working in a customer facing IT support role, preferably in a Field/ Deskside engineer role
•Strong diagnostics and trouble shooting skills
•Self-motivated with a willingness to learn and adapt to any new change or situation
•Excellent verbal and written communication skills
•Full Driving Licence
4 days on, 4 days rest. (Shifts run Monday – Sunday)
Shift times will be 2 days 7am – 7pm and 2 days of 7pm – 7am
ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.
We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.