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Desktop Support Engineer x 2, Cambridge MA

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ESP Global Services are currently recruiting a Desktop Support Engineer to join our team based out of Cambridge MA.

Working as the Desktop Support Engineer you will provide and maintain continuity of service for all desktop devices (hardware, software and connectivity) for the customer and resolve any technical issues that may occur within agreed contractual service levels.

We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.

A snapshot of what you will be doing:

  • Respond to customer incidents and service requests and manage through to a successful resolution
  • Deliver desk-side support services to the customer
  • Deliver hard and soft break fix services for laptops and desktops across the site
  • Provide standard and approved hardware and software support and maintenance on desktop devices
  • Support, manage and maintain the configuration and installation of desktops, including patch updates and hardware replacements
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
  • Provide VIP support for desk side issues

What are we looking for?

  • 2-3 years’ experience of working onsite providing Desktop Support
  • You will be a confident communicator able to engage with all levels of staff
  • Ability to work under pressure and adapt to change
  • Excellent customer service skills
  • Ability to lift / move computer equipment weighing up to 50Lbs.
  • Good knowledge and experience in Microsoft Desktop Software and Operating Systems
  • An understanding of network protocols, server hardware and configurations or other IT qualifications

Working hours are Monday – Friday 8am – 5pm

Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.

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Cambridge, MA

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About ESP

ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.

We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.