Have a question? Contact our experts today on:  

Field Service Engineer - Geneva

Apply for this job

Field Services Engineer, Geneva - Switzerland

ESP Global Services are currently recruiting a Field Services Engineer to join our team working from home covering sites around Geneva and surrounding areas. ESP are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. As the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for all customer contracts located within your assigned region. You will fix both hardware and software issues reported by the customer within our agreed service levels.

We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
 

A snapshot of what you will be doing:

  • Respond and trouble-shoot problems on assigned tickets within agreed SLA’s.
  • Fully commit to maintaining and driving up customer satisfaction.
  • Maintain a high level of communication at all time with customers, colleagues and senior members of staff.
  • Respond to calls received in line with the defined processes.
  • Provide deskside maintenance support as required or requested to attend by your line manager within your area of operations.
  • Perform interventions following up helpdesk calls as soon as possible, and within the terms of the customer contract.
  • Report and escalate all observed problems to proper operational escalation points.
  • Carry out repairs and initiate return of faulty customer equipment according to the customer maintenance contract.
  • Carry out Preventative Maintenance as when required.
  • Ensure shortest possible turnaround repair cycle by undertaking local repairs of faulty items and monitoring closely the replacement of faulty items.
     

What are we looking for?

  • Previous experience of working onsite providing IT Support
  • 3-4 years of experience in Onsite support
  • Confident communicator in French and English languages 
  • Ability to work under pressure
  • Excellent customer service skills
  • Good knowledge and experience in Microsoft Software and Operating Systems
  • An understanding of network protocols, server hardware and configurations or other IT qualifications
  • Full driving licence

 

This role will be working Monday – Friday – 0900-1730. From time to time you’ll need to backfill one of our customers and the hours will be 0600 – 1700.

Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.

Job type

Permanent

Job location

Geneva - Switzerland

Job contact

Jordan Farr

Job category

Field Operations

Email

Apply for this role

About ESP

ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.

We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.