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Field Services Engineer - Dublin

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Field Services Engineer - Have you gained experience within Desktop Support/ IT Support role/ 2nd Line role? Are you now looking for your next challenge? If so the role as Field Services Engineer based in areas across Dublin could be the next role for you.


What does the role of Field Services Engineer involve?
You will represent ESP Global Services in the provision of first- and second-line support for all customer contracts located at Customers premises when required.  The role will require you to support a variety of customers that are based in the field. Delivering our contractual service requirements to fix both hardware and software issues as reported by the customer within SLA.  Covering normal working hours and subject to, an on-call rota 1 week in 3 to ensure appropriate cover is always available to meet the customer’s requirements.

  • Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems, fixing issues without impacting / violating the hardware warranty or customer security compliance requirements.
  • Install and troubleshoot desktops, printers, laptop and other computer peripherals, hardware problems as well as desktop applications.
  • Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
  • Perform desk-side support including basic administration of Operating Systems and common off the shelf software systems
  • Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment
  • Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner
  • Complete all administrative duties correctly and promptly, including updating of tickets in ESP’s or Customer’s call management system.
  • Escalate problems to the appropriate next level of support when necessary

What Competencies/ previous experience do you need to have to be considered?

  • Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventative maintenance. 
  • Up to 2 years’ direct PC and laptop hardware service experience.  Proficiency in desktop support including knowledge of current operating systems. 
  • Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP.
  • May be able to carry out complex or more difficult service tasks with detailed script and technical assistance. 
  • Able to lift / move computer equipment. 
  • Good written and oral communications skills with customers and management.
  • Strong customer service ethos.

Working hours:
Monday to Friday between 0900- 1730
‘On Call’ applies 1 week in 3 to provide out of hours coverage. 

Interested? Please apply today for a quick response.

Job type

Permanent

Job location

Dublin

Job contact

Sara Jackson

Job category

IT

Email

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About ESP

ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.

We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.

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