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Field Services Engineer - Hong Kong

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Field Services Engineer, Hong Kong

As the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for hardware and software issues for all customer contracts located within your assigned region.

We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.

A snapshot of what you will be doing:

  • Providing support and maintenance for IT related equipment located onsite at customer bases across Hong Kong. Working as part of the wider support team to ensure delivery of service within SLA targets.
  • Responding to tickets logged by service desk.
  • Maintaining a high level of communication at all times with the customer, colleagues and senior members of staff and provide timely updates to the Service Desk so that progress against each individual incident can be updated as required.
  • Performing IMAC work according to work orders issued.
  • Performing remote support to partners in other Asia Pacific countries when required.
  • Carrying out repairs and initiate return of faulty customer equipment according to the customer maintenance contract.
  • Carry out Preventative Maintenance as when required.
  • Assisting in the diagnosis of airline host and connectivity issues.

 What are we looking for?

  • Previous experience of working onsite at a customer base within an IT Support role:
  • Good knowledge of PC / Server / Network / Printers hardware, Desktops, Laptops, Servers, Switches and Printers
  • Good knowledge and experience in Microsoft Software / Application. Windows 7/10, Server OS, Exchange Server, MS Office (all version specially Office365).
  • Good knowledge in OS and application deployment using SCCM. Good knowledge and experience in Lotus Notes
  • Excellent customer service skills
  • Fluency in English language 

This role will be working Monday – Friday 9am-6pm

Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.


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Job location

Hong Kong

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About ESP

ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.

We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.