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Field Services Team Leader, Dublin
Working as the Field Services Team Leader you will lead and manage a team in all aspects of operational service delivery within a designated geographical area for customer sites and unmanned / manned airports. You will be responsible for co-ordinating all project work, backfill requirements, customer incidents and service requests across the estate as required, ensuring that all tickets are responded to and resolved promptly to defined operating procedures within contractual service levels whilst achieving high levels of customer satisfaction.
This is a hands on role requiring the team leader to be proactive in being a mobile engineer / team leader. There is a requirement to be on-call 1 in 3 (subject to change).
A snapshot of what you will be doing:
What are we looking for?
This role will be working Monday – Friday 9am-5:30pm
Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.
We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.