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ESP Global Services are currently recruiting a Global Service Desk Analyst to join our Reading headquarters. Reporting to the Global Service Desk Manager you will work on our global IT helpdesk talking to a range of clients across the globe ranging from airlines to charities. This role is heavily customer focused and you will provide the highest level of customer service at all times to ensure all service levels are met / exceeded.
What does the role of Global Service Desk Analyst involve?
What competencies/ previous experience do you need to have to be considered for the role of Global Service Desk Analyst?
Salary is £18-£20k per year + £2700 shift allowance
This role will be working a shift pattern of 4 on 4 off covering the hours of 7am - 7pm, 7pm - 7am
Please send your CV in to apply!
ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.
We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.