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Head of Service Delivery- Reading
Are you working within the IT Managed Services Sector? Do you have exposure to Service Management, Bid Management, Customer Account Management, Operational Management and Strong People Management Capabilities? If so the role as Head of Service Delivery could be the next role for you.
What does the role of Head of Service Delivery involve?
You will be based at our Head Office in Reading, reporting into the Service Delivery Director and you will be responsible for managing the overall operational delivery of all ESP customer contracts and contracted SLA’s in the assigned line of business, ensuring that, the quality of service meets contractual obligations, customer satisfaction and delivers the overall business results. You will be responsible for managing the team of Service Delivery Managers who are aligned to our customer contracts globally.
What competencies/ previous experience do you need to have to be considered?
Interested? Please apply today for a quick response
ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.
We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.