Have a question? Contact our experts today on:
Head of IT Service Desks, Reading
Our strategic plan is to have multiple Service Desks across the globe enabling cultural and language alignment with our customers. We are a successful and expanding international IT Services company looking to hire a Head of IT Service Desks who will define the global strategy across all of ESP’s existing IT Service Desks. ITIL qualified, you’ll be passionate about innovation and implementing best practice in service desk design and processes and will have relevant experience in working closely with Sales to solution new service desk opportunities. This is a key role within our Senior Leadership Team and you will be accountable for all customer interactions through our service desks, ensuring that day to day operations run smoothly. In addition, you will be responsible for ensuring that all SLAs are met or exceeded with quality targets being maintained and improved upon at all times.
What does the role involve?
What competencies / previous experience do you need to have to be considered?
Interested? Please apply today for a quick response
ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.
We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.