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Infrastructure and Application Specialist

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Infrastructure & Application Specialist, Reading

Working as the Infrastructure and Application Specialist you will deliver application packaging, operating system imaging and all capabilities by the Microsoft SCCM application along with providing technical support both internally and to external customers.

We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.

A snapshot of what you will be doing:

  • Carry out maintenance of the SCCM system for each customer to ensure quality and performance from the system
  • Provide business reports and analysis, as required, to customers demonstrating the status of the environment.
  • Assist the application leads to translate ESP / Customer requirements into application deliverables, so that proper design, implementation and customisations are delivered, which meet business needs and desired outputs.
  • Conduct Maintenance and modification of the SCCM servers and base office servers, application packages and their deployment, patch deployment process/ environment and operating system deployment tasks
  • Respond to and resolve all customer support calls passed across from the Global Service Desk, ensuring that customer SLAs are achieved
  • Maintain a high level of communication at all times with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required
  • Complete routine customer visits to check IT Infrastructure and maintain customer documentation
  • Provide out of hours support for Critical Business services as part of an on-call rota
  • Operate and maintain all ESP user equipment, including printers, scanners, PCs, internal wallboards, backups etc providing recommendations for enhancement
  • Undertake all system rebuilds, imaging and new hardware loads for customers.
  • Maintain the Asset and Configuration Management register within the Service Management System and audit the assets with assigned area of responsibility

What are we looking for?

  • Minimum 4 years’ experience in a similar role supporting IT Infrastructure functions.
  • Understanding of technologies such as Active Directory, DNS, Hyper-V, Azure and Office 365
  • CompTIA A+ and Network Certifications
  • Ability to effectively prioritise and execute tasks in a high-pressure environment
  • Minimum 2 years direct experience with SCCM, Application packaging and deployment of OS builds.
  • Excellent Verbal and Written communication
  • Strong relationship management skills including ability to influence stakeholders

Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.


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About ESP

ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.

We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.