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IT Support Engineer - Berlin

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IT Support Engineer, Berlin

ESP Global Services are currently recruiting an IT Support Engineer to join our team based at one of our customer sites in Berlin.

We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. This role is suitable for a candidate who currently resides in Germany and can speak a minimum level of B2 in German language. Working as the Desktop Support Engineer you will provide on-site IT support resolving desktop problems and maintaining hardware in line with defined operating procedures and within agreed contractual service levels within a Corporate environment on a permanent basis.

A snapshot of what you will be doing:

  • Provide technical subject matter expertise, assurance, lifecycle management, acceptance into service and 3rd line support to the customers infrastructure estate
  • Deliver hard and soft break fix services for laptops and desktops across the customer site portfolio
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
  • Support, manage and maintain the configuration and installation of the Desktop, including patch updates and hardware replacements.
  • Takes ownership of 3rd Line escalations to the Infrastructure team and works with the Service Delivery Team from fault/defect identification through to fix, closure and production of knowledge article where appropriate.
  • Review, support and undertake small changes/config changes to existing ‘run’ estate
     

What are we looking for?

  • At least 2-3 years’ experience of working onsite providing Desktop Support/ IT Support
  • Able to demonstrate strong working knowledge of ITIL Service management framework
  • Ability to work under pressure
  • Excellent customer service skills, native German and English speaker (B2 minimum)
  • Good knowledge and experience in Microsoft Desktop Software and Operating Systems
  • An understanding of network protocols, server hardware and configurations or other IT qualifications
  • Ability to lift / move computer equipment weighing up to 50Lbs.
  • Driving licence B is required
  • A strong knowledge of Linux and MAC is highly desirable and will be prioritised
     

This role will be working a 9-hour day (including 1 hour for lunch) in a Monday – Friday 8am-5pm

Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.

Job type

Permanent

Job location

Berlin

Job contact

Jordan Farr

Job category

IT

Email

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About ESP

ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.

We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.