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IT Technician - London Gatwick

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IT Technician, Gatwick Airport

ESP Global Services are currently recruiting an IT Technician to join our Airport team based at Gatwick Airport. As the Airport Engineer you will provide on-site support for all elements of the passenger journey. This could be anything from check in desks through to the e-passport gates. No two days are the same and you’ll have a chance to work across the whole airport on a range of IT support problems.

What does the role of IT Technician involve?

 

  • Carry out regular routine and preventative maintenance as well as "floor-walking" on the range of IT equipment that is used to process passengers within the airport
  • Respond to all customer incidents and service requests passed across by the Global Service Desk and work to agreed SLAs
  • Maintain a high level of communication at all time with both colleagues and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required
  • Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly

 

What Competencies/ previous experience do you need to have to be considered for the role of Airport Technician?

 

  • Good knowledge of and experience in Microsoft Desktop software, printer technology, ability to troubleshoot/ resolve network issues
  • Previous experience of working “hands on” in IT
  • Good knowledge of current Microsoft Windows Desktop Software
  • Understanding of network protocols, server hardware and configurations
  • Full Driving License 

 

Shifts will be 4 on 4 off, days and nights shifts

To apply, please send your CV in or click the apply now button

Job type

Permanent

Job location

Gatwick Airport

Job contact

Sara Jackson

Job category

IT

Email

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About ESP

ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.

We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.