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Service Delivery Administrator

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Service Delivery Administrator - Reading 

Are you looking to gain experience within IT Service Delivery? Do you have strong administration and coordination experience? Are you now looking for your next challenge? If so the role as Service Delivery Administrator at ESP Global Services could be the next role for you.


What does the role of Service Delivery Administrator involve?

  • You will be providing support to a number of our valued customers.
  • Act as the point of contact for our customers
  • Assist with escalations and customer queries for these customers
  • Ensure all processes are created and updated when necessary
  • Ensure all required customer documentation is created and maintained in line with the contractual agreements
  • Identify any potential sales opportunities and share them with the Account Manager
  • Create all Service Level reports using appropriate tool i.e. Excel, ServiceNow, Word etc
  • Run Service Reviews with these customers as agreed
  • Own the invoicing for each of these customers
  • Own internal and external queries and escalations
  • Provide contingency for Service Delivery Management team for sickness and holidays when required
  • Work closely with the account managers for these customers to ensure alignment and facilitate wherever necessary
  • Seek, identify and implement service improvements which benefit both ESP and the customer


What Competencies/ previous experience do you need to have to be considered?

  • Proven experience within and administration or coordination role
  • Ability to work accurately with financial information
  • Excellent communication skills – verbal and written
  • Self-motivated with the ability to work under pressure unsupervised
  • Organised, methodical approach to workload, with the ability to manage time effectively and prioritise workload
  • Good Excel and Word skills
  • Positive “can do attitude”
  • Ability to identify improvements
  • Adaptability to work in an ever-changing environment
  • Ability to form excellent working relationships internally and externally
  • Team Player
  • Ownership of tasks through to completion

Working hours:
Monday to Friday 0900- 1730

Location: Reading (may need to travel to some of our customer locations)

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Jordan Farr

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About ESP

ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.

We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.

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