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Service Delivery Manager - Singapore

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Service Delivery Manager, Singapore

ESP Global Services are currently recruiting a Service Delivery Manager to join our team based in Singapore. As the Service Delivery Manager, you actively manage the operational delivery of our accounts based locally in APAC.

Working within the Service Delivery department, the role will have an overall responsibility to ensure that all contracted services are delivered to SLA whilst creating an environment that drives operational excellence and high levels of customer satisfaction.

What are we looking for?

  • ITIL professional qualification in Service Management
  • Experience of Airline / Airport industry
  • A proven knowledge OR 5+ years’ experience in Information Technology (IT) operational service delivery, financial control
  • Excellent commercial acumen, negotiation and persuasion skills
  • Account management experience
  • People management capabilities
  • Good interpersonal relation skills.
  • Extensive experience in operational management
  • Excellent verbal and written communication skills.

To apply, please send your CV in or click the apply now button

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Service Delivery


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About ESP

ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.

We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.