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Technical Analyst - 12 month contract - Luton

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Technical Analyst, Reading

ESP Global Services are currently recruiting a Technical Analyst to support one of our valued customers based at Luton Airport. As the Technical Analyst you will configure new / existing infrastructure and applications to support the needs of the business as well as provide 3rd line support for issues in airports. You will support the Project Managers in changes and fixes to airport infrastructure, including networks, hardware, 3rd party supplier connections and in-house applications. Travel is required to various airports and possibly at short notice. This role will be an initial 12month contract with the potential view for extension after.

What does the role of Technical Analyst involve?

  • Support project managers in development of new and/or improved business solutions to systems, ensuring they are fit for purpose and supportable. 
  • Testing and implementing technical system solutions that are “fit for business purpose”
  • Conduct root cause analysis on any defects or issued raised through the IT Service teams and airports and support resolution
  • Provide 3rd line systems support for airport infrastructure and assigned systems in the airports.  Coordinate support activity across the team to ensure satisfactory resolution of issues assigned to the team
  • Identify any access or data amendment breaches or any breach of policies and ensure these are reported and remedial actions to resolve/close taken.
  • Translate complex business interactions into rigorous technical analysis and technical system solutions by working with systems vendors, escalating issues as appropriate and ensuring alignment between the suppliers and the strategic direction of systems
  • Maintain a repository of knowledge around the assigned systems, both for IT colleagues and materials for the business, including training collateral.  Specifically, all relevant IT processes, checklists, designs and other relevant knowledge is comprehensive, and is maintained up-to-date.
  • Support the maintenance of the Technology roadmap ensuring upgrades are scoped and implemented with no unexpected business impact.

What Competencies/ previous experience do you need to have to be considered for the role of Technical Analyst?

  • Extensive proven experience in 2nd/3rd line support
  • Experience in design, build, test and delivery of system developments and reporting (product lifecycle)
  • Experience in the development and use of SQL for queries and reporting
  • Supplier management skills – gravitas to engage senior stakeholders
  • Experience with administration of SQL Server Integration Services
  • Ability to translate complex business interactions into rigorous technical analysis
  • Excellent senior stakeholder management
  • Excellent interpersonal and communication, skills
  • Decisive and analytical, with close attention to detail
  • In date passport with the flexibility to travel at short notice

This role will be based from Luton airport and there will be travel required at short notice to other various airports.

To apply, please send your CV in or click the apply now button

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Sara Jackson

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About ESP

ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 25 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs across the globe. Our customers include many household brand names such as easyJet, Avis, Marie Curie, Wipro, United Airlines and Virgin Atlantic.

We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.

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