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Birmingham Airport

ESP is a single point of contact for all of Birmingham Airport’s systems

Our client

Birmingham Airport is a major transport link for travellers in the Midlands, providing international and domestic flights for more than 10m passengers per year. The airport is currently investing in many areas of the business.

Our client’s challenge

Like most airports, Birmingham Airport used to receive support for its operational systems from multiple organisations. The team contacted ESP for help consolidating this into a single support model, in order to save money and boost efficiency.

ESP’s bespoke IT solution

ESP provided a full suite of support services to Birmingham Airport for its check-in desks, self-service kiosks and public flight information display systems. This meant that, rather than dealing with multiple support companies, the airport had a direct relationship with us as a single onsite support company. Birmingham Airport has signed a multi-year contract with ESP, and will benefit from our skilled onsite teams and our tailored service management tool.

Another great outcome

Birmingham Airport was delighted with our implementation of a single support model and our ability to engage the key airport IT system providers to facilitate this change. Since implementing the single support model for Birmingham Airport, we have seen multiple airports following its lead.

Wayne Smith, Head of Information Services at Birmingham Airport, said: "We not only see economic savings by consolidating the support services into a single supplier, but we have also been able to group other operational activities into the agreement as well, setting up a single point of contact for all airport systems. While the airport is investing in future expansion it also needs the supporting IT systems to enable the growth to be seamlessly managed."

He continued: "ESP was the natural choice for us. They already had seven years of providing support at Birmingham and, as the preeminent provider of IT support to airports and airlines in the UK and Ireland, have the proven track record to support our expansion."

To find out more about ESP’s single support model, or our work with Birmingham Airport, contact us today.

The result

ESP helps Birmingham Airport implement a single support model.

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