Biometric self-boarding gates are installed within an airport at the point where passengers are ready to board.
Traditionally, domestic passengers would present their boarding cards to an agent for a final check before embarkation. This hardware is installed at that same
point of contact, but now allows passengers to scan their passes for themselves, reducing staffing costs and catering to the new, contactless way forward.
International flight passengers have their faces scanned by the biometric hardware, while domestic flight passengers scan their boarding cards. If everything is correct and approved such as face matches with the CBP database and correct flight numbers, the gate opens. If there is a problem or error the passenger is then directed to see an agent.
Our client’s challenge
One of our clients at JFK airport was looking to install 100 self-boarding gates in an effort to reduce costs and streamline a seamless, contactless, passenger journey facing the next evolution of changes in the aviation industry. They did not have sufficient engineering resources to meet the staffing requirements required to facilitate this project and wanted to add reliable, security cleared, experienced staff to their existing team.
ESP’s bespoke IT solution
Offering flexible and custom packages, ESP was equiped to work with the customer to meet their needs and expectations. With the customer providing necessary access, permits, and procedures, ESP’s experienced engineers supported the airline with the project from delivery, assembly, and installation, straight through to testing, go live, and in-service support.
Our engineers worked diligently with the client to:
- Move the hardware to its final location
- Unpack the equipment and dispose of packaging
- Check for any cosmetic issues
- Build the gate per manufacturer instructions
- Connect the hardware to power and network
- Provide workstation and peripheral updates
- Commission and test
- Prepare operational handoff
- Provide enhanced support for go live
- Offer 24/7 operational support
Another great outcome
As travel restrictions begin to ease, our aviation clients prepare for increased passenger demand and changes that will have to be made to accommodate a new post-pandemic way of travelling. Our experience of supporting biometrics has never been more important to support contactless travel, we are looking forward to deploying and supporting the next biometric self-boarding gates project in Boston, Massachusetts.
For nearly three decades ESP Global Services has been providing IT support solutions to companies worldwide, be it day-to-day on-site support, service desk coordination, or system installation and integration for a range of industries. This has given us the ability, agility and mobility to place engineers where you need them, when you need them.