The International Baccalaureate (IB) is an international organisation that offers education programmes to students across 146 countries. ESP delivers IT support to IB and its software provider, Stefanini IT Solutions, at its Buenos Aires site and, most recently, at its site in Singapore.
Our client’s challenge
IB had undergone management changes within its IT department, and, as such, needed an expert managed workforce solution to help it meet new demands. In particular, IB needed a dedicated desktop-focused engineer to replace its existing desktop technician. Both IB and Stefanini were pleased with the support provided by ESP at the Buenos Aires site, which is why they turned to us for help with sourcing an expert IT engineer for the Singapore site.
ESP’s bespoke IT solution
Our managed workforce solution enabled us to recruit a specialist engineer to meet the needs of both IB and Stefanini. When we initiated our onboarding recruitment process, we kept both parties fully involved so that we could be sure our solution worked for everyone.
Another great outcome
Our managed workforce offering combines both strong technical skills and soft skills. This proved an important success factor for the project. As a result of our support in Buenos Aires and Singapore, Stefanini is seeking to extend our contract in these locations. It is also considering ESP’s support services for other IB sites, such as Geneva and The Hague.
An IB user said: "Your engineer has been a fantastic resource. He drives his own workflow and needs very little management at all. He is smart and very conscientious. The staff here love him."
IB now has an expert in-house IT engineer to support its operations.