Innovation

Industry-leading toolsets, delivering real business outcomes

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ESP Industry leading business innovation

Innovation

Providing real-time analytics and predictive modelling

ESP has developed processes, applications, and systems that help our customers predict trends, behaviour, and common faults. This allows the service to grow and shrink when needed in the business cycle. Capacity is always needed to meet service levels, but using our in-depth experience and expertise we can predict increases in demand, and help our customers flex when needed.

This brings the ability to provide guidance and advice, forecasting against known peaks of demand and roadmap future improvements in the service in a staged and risk-free way.

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ESP Innovation ServiceNow toolset

ESP's technology suite

We use market-leading systems customised to support the way we deliver service, including the ServiceNow toolset

Whilst these products are market-leading, they still don’t fully cater for the way we want to deliver our service. Where we identify the need for enhancements to these products, we develop our own technology, tools and processes so we can better respond to the needs of our customers.

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ESP Advanced Data Analytics (ADA)

Visualises equipment problems within your location and identify the root cause of fault trends.

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ESP Help

Designed to allow quick and easy fault reporting via an embedded app on the airport systems.

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ESP Tempo

A complete workforce management tool which ensures our global teams are where they are needed, effectively and efficiently, regardless of location.

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ESP Engineer

Provides notification and engineer acknowledgement, equipment locations, and resolution verification by the user.

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ESP BPR

Simplifies billing reconciliation by integrating data from multiple sources, enabling accurate and visible billing and reporting.

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ESP Fast

Tracks ESP engineers in real-time, providing an “Uber-like” visibility and utilises Google Maps API for traffic and environment considerations.

Next Steps

Our integrated solutions ensure we work at optimum efficiency

From modern, flexible IT service desks, field or on-site support, IT experts to manage IT projects or hardware lifecycles, we can help your organisation deliver world-class service.

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