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News, events and insights

Read about what is happening with ESP and our team of people. You’ll find articles here that show the developments at ESP, focusing on our continuous global expansion and the implementations that help us support this growth. There are also success stories that show not only new customer and contract wins, but also personal interest pieces, industry narratives and fund-raising events.

May 2022

ESP has been awarded the terminal technical support services (TTSS) contract to support the Information Technology & Digital systems and applications for JFKIAT, the operator of Terminal 4 at John F.

February 2022

ESP has partnered with world-class airport and airline technology providers, Brock Solutions (Brock), to offer travelers

January 2022

Committed to providing flexible and adaptable aviation IT support solutions, ESP will be showcasing their latest innovation at the Passenger Terminal Expo (PTE) 2022 

September 2021

ESP is excited to share that our very own Samantha Medaglia has been selected to present at the 2021 IOIC Festival! This event brings together internal communication professionals to connect, inspire and learn.

September 2021

ESP has partnered with Ekahau, the global leader in solutions for enterprise wireless network design, optimisation and troubleshooting, to offer our customers tools for delivering world-class business Wi-Fi.

July 2021

Committed to delivering excellent and accessible support services, ESP opens new office in major IT hub near growing customer base. 

Reading, UK – ESP Global Services, a leading IT support solutions provider, is pleased to announce the opening of its newest office in Pune, India.  

June 2021

Based in London, ESP’s Sales Account Manager, Simon Phillips, has spent his entire career in B2B sales mostly as a new business hunter and, in the last 25, years selling IT managed services and payment solutions.

June 2021


In support of its localisation programme, ESP continues expansion in North America with registration of Canadian entity

May 2021

There is no denying that the past year has been universally challenging particularly for the aviation industry, but there are positive developments on the horizon and recovery is in sight.

April 2021

Dani brings a tenacity to the customer services role as well as a wealth of industry experience.

March 2021

New successes leverage ESP’s deep understanding of the aviation market and ability to flex offerings in line with customer requirements

March 2021

ESP Global Services joins vibrant global consortium of cloud, managed service providers and technology enabling vendors.

March 2021

Customer requirements are constantly evolving, and as an IT service delivery company we need to be ready and willing to adapt when needed.

February 2021

Following an initial setup at London Heathrow in October, ESP Global Services is supporting additional Covid testing sites across UK airports and is now looking at additional expansion to various transport hubs and event locations. 

Reading, UK, Feb-21

January 2021

Just weeks after directly setting up in Sweden, ESP wins first major contract in country. 

Reading, UK, January 2021 – ESP Global Services is pleased to announce that it has won a multi-year contract to provide global support services to a large technology company based in Sweden.  

December 2020

We are pleased to announce that we are expanding our workforce footprint into four new countries.

November 2020

Unique turnkey installation service now available for customer sites  

November 2020

Mike Hayles joins the company to boost growth in the global support services business line

September 2020

We are delighted to announce that Ross Holliday has joined ESP as Sales Director!

June 2020

ESP Engineers install and provide follow-on support for new gates at JFK, Boston Logan and Fort Lauderdale airports.

April 2020

Mike Harling, Chairman of ESP Global Services, introduces a new Ambassador Programme to hel

April 2020

Sara Jackson, Talent Acquisition Manager at ESP, discusses a new approach to recruitment rolled out at the company that considers a person’s values in addition to their qualifications.

February 2020

Lucie joined ESP as Service Delivery Director in October 2019, and is planning to introduce new initiatives to the business line to ensure the company stays at the top of its game.

January 2020

Andy Wilson, Director of Aviation Services, outlines ESP’s approach to ever-evolving aviation IT services market

November 2019

Innovative airport support technologies make regional debut at FTE Asia Expo 2019

October 2019

We are delighted to welcome Lucie Ryan who joins us as Service Delivery Director from her most recent role at Vodafone.

September 2019

The 2019 Thames Valley Tech Awards honoured the region’s top technology businesses in a dozen categories.

July 2019

ESP is proud to announce its Gold partnership with Dell. An international program, the Dell Partner Scheme provides partners with a number of resources to support business development, sales and marketing strategies.

May 2019

At ESP, we are proud to work with many businesses at the forefront of the IT industry. Softcat is one of the UK’s leading IT infrastructure providers and a FTSE 250 listed company.

May 2019

ESP has developed a Self-Service app that enables fast fault logging and rapid engineer deployment for its airport customers.

February 2019

Here at ESP, we are committed to providing you with highly dependable IT support that keeps you doing business no matter what.

February 2019

We’re thrilled to welcome Andy Wilson to the ESP team. Andy is our new Head of Aviation Services, and a long-term ESP advocate!

November 2018

Here at ESP, we are committed to enhancing transparency across all aspects of our business.

October 2018

The safety and security of our customers’ data is our number one priority at ESP.

October 2018

We are delighted to announce that we have upgraded our Cloud Platform status to Gold.

October 2018

It is with great pleasure that we announce Andy Jenner as ESP’s new Chief Executive Officer.

September 2018

It is with great sadness that we need to let you know that our wonderful and inspirational Managing Director, Darren Richardson passed away on 10 September, having lost his brave fight against cancer.

July 2018

ESP is officially an Export Champion! We have been welcomed into the Department for International Trade’s Exporting is GREAT campaign, which is an incredible initiative that aims to encourage and support UK companies to sell their products and services overseas.

July 2018

We are excited to announce that ESP has joined the United Nations (UN) Global Compact. This is the world’s largest voluntary corporate responsibility initiative, highlighting our commitment in areas such as human rights, labour, the environment and anti-corruption.

June 2018

We are delighted to announce that we have achieved Microsoft Silver Cloud Platform competency, adding to our Gold Cloud Productivity and Silver Datacen

June 2018

We are delighted to announce that ESP has been included in the London Stock Exchange’s 1000 Companies to Inspire Britain 2018 report! This is a fantastic accolade and is a worthy recognition of the amazing work of our teams across the globe.

April 2018

It’s not every day that thousands of innovators, decision-makers and technology buyers and sellers from the aviation industry gather in one place. But, across three days in March, just such a thing happened at the Passenger Terminal EXPO in Stockholm, Sweden.

March 2018

Technology is at the heart of what we do here at ESP, and we invest heavily in it to ensure that our customers can efficiently access consistent and tailored IT support quickly, securely and conveniently – from wherever they are in the world, and at whatever time of the day.

March 2018

It’s one thing completing a nerve-wracking abseil for charity with a group of colleagues – it’s another taking on the challenge alone!

March 2018

ESP’s services are designed so that, wherever you are in the world, our offering feels the same.

January 2018

We are delighted to announce that Jim Walsby has joined ESP as Sales Director, responsible for the regional sales teams that are driving the company’s growth across the globe. We asked Jim a few questions about his first impressions on joining ESP Global Services.


January 2018

ESP is awarded the Microsoft Gold level competency for technical expertise in Office 365, the most complete set of commercial-grade productivity offerings in the market today.

December 2017

ESP has been awarded Gold PC Partner Status with Lenovo. This enables us to offer the full range of Lenovo desktop, notebook and workstation solutions to our clients.

November 2017

ESP is delighted to announce that, on 1 Nov 2017, we celebrated our 25th anniversary! Launched in 1992, ESP is now a leader in global IT support and has offices around the world.

September 2017

ESP has been providing services in the Netherlands for a number of years, and we now feel the time is right to fully commit to this exciting marketplace by opening a company there.

July 2017

On Saturday 15th July, nine enthusiastic ladies from the ESP team took part in the Pretty Muddy event in Reading for Cancer Research UK, donning their pink sweatbands for 5km of mud, obstacles and plenty of fun.

June 2017

In June this year, one of our fearless (and now a little bruised!) account managers decided to fight back (literally) against a disease that has affected most of us in some way – cancer.

May 2017

With the emotional scars having barely healed from our last Three Peaks Challenge (for Arrhythmia Alliance), we recently put back on our glutton for punishment' hats and took on this formidable challenge once again.

May 2017

On 31st May 2017, ESP's new global operations centre was officially opened at our HQ in Reading by Alok Sharma, MP for Reading West.

April 2017

It has been three years since ESP started delivering business in the US, and our capabilities and the scope of our projects there are developing rapidly.

March 2017

Between the 14th and 16th of March 2017, ESP exhibited at the Passenger Terminal Expo for the 13th time. The event was held in Amsterdam this year (it took place in Cologne last year).

March 2017

On the 19th of March, a few members of the ESP team dusted off their running shoes and showed what IT experts are really made of by getting stuck into the Reading Half Marathon.

November 2016

We are delighted to announce that ESP has just opened a new office in Mexico.

October 2016

This month, it seems only right to dedicate a few hundred words to our newest customer, Marie Curie – an organisation that the ESP team is hugely supportive of.

October 2016

As a global company with a growing workforce, we take occupational health and safety very seriously. That's why we're delighted to have just been granted BS OHSAS 18001, the British standard for an occupational health and safety management system.

October 2016

Following our recent opening of offices in Argentina and Switzerland earlier this year, we are proud to say that we have just added another new branch to our global network – our Colombia office.

September 2016

Here at ESP, we are constantly searching for new locations in which we can open regional operations centres or offices.

July 2016

We are pleased to announce that one of our long-standing customers, Birmingham Airport, has decided to implement ESP’s cutting-edge eScan solution to improve the efficiency of its security and check-in services.

July 2016

KLM Royal Dutch Airlines (KLM) contacted ESP in October 2015 about implementing check-in kiosks at two new locations in the UK – Southampton Airport and Inverness Airport.

June 2016

The ESP team is thrilled with the ongoing success of our relationship with global IT services company Wipro, which has seen us score yet another IT support contract.

May 2016

The ESP team has chosen Epilepsy Research UK as its nominated charity this year, following the tragic death of Kirsty Walker – the daughter of a former ESP colleague.

April 2016

As the latest step in the company’s global expansion, ESP has just opened a new regional operations centre in Argentina. This is hugely exciting news, as we also opened two new centres in 2015 (Australia in July and Singapore in September).

March 2016

ESP returned to Cologne this month to exhibit at the Passenger Terminal Expo – the world’s largest and most prestigious annual airport conference and exhibition. This is the 12th time that we have exhibited at the event, and will certainly not be the last.

March 2016

ESP has been chosen to implement managed workforces in more than 50 global locations for two global healthcare companies. We are doing so in support of IT company Wipro, which is providing the infrastructure management services for the organisations.

February 2016

ESP has been providing tailored IT solutions to easyJet for more than 10 years, which is why we are very excited that the company has just signed a new two-year contract with us.

December 2015

ESP has been chosen to support Hewlett Packard (HP) with professional services for Cathay Pacific. We have been asked to refresh the airline’s hardware and update all users to Windows 7 and 8.

December 2015

ESP has been selected to provide a global news and culture publisher with a managed workforce at its offices in New York and London. This is the latest step in the company’s drive towards streamlining its global services.

October 2015

Here at ESP, we recognise that we have a duty to lower our environmental impact – an issue that is important to our community.

October 2015

We are delighted to announce that the ESP team has just had a big win, landing a five-year contract with global IT company Wipro! We will be helping Wipro deliver support to a global ingredients manufacturer in more than 40 countries.

October 2015

Meeting international industry-specific standards for business continuity is an important part of operating a global business, as it assures stakeholders that action is being taken to improve, optimise and maintain key systems within the company.

September 2015

Our service desks tie everything together here at ESP, and enable us to track tens of thousands of service calls simultaneously across hundreds of locations.

September 2015

ESP has just opened a regional operations centre in Singapore, in order to more efficiently provide bespoke IT services to our customers in Southeast Asia.

July 2015

We are delighted to announce that we have just opened a new operations centre in Australia.

June 2015

Virgin Atlantic has just become the latest airline to operate from Detroit Metropolitan Airport, having introduced a daily flight between Detroit and London Heathrow Airport.

June 2015

Each year, the ESP team nominates a charity partner to support with fundraising activities and donations.

June 2015

ESP has been chosen to help daa implement a single service desk across the two airports that it operates in Ireland: Dublin Airport and Cork Airport, and wants to align its IT service management (ITSM) processes and procedures accordingly.

June 2015

ESP has been selected to provide a full range of IT support services to Avis Budget Group – the global vehicle-hire services company – across its European rental locations.

January 2015

Information security is of utmost importance to the team here at ESP, and is an issue we are constantly addressing. With rates of cyber crime continuing to rise, we know that proper storage and protection of personal data is more crucial than ever.

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