Have a question? Contact our experts today on:  

BLOG: Aviation recovery- supporting the return of air travel from the ground up


Download PDF

There is no denying that the past year has been universally challenging particularly for the aviation industry, but there are positive developments on the horizon and recovery is in sight. Dani Hoppé, ESP’s new Head of Sales, Aviation Managed Services, offers insight into the changes that can be expected from the industry as it begins to recover, and how experienced support providers such as ESP can help facilitate this.

Reading, UK, May 2021

Over the past year airlines and airports have had to adapt their business models to sustain and support their heavily, yet temporarily reduced operations. They have adjusted as necessary to keep up with the constantly evolving international restrictions and demands placed on the industry during this time.

As well as sustaining continued operations, the industry is also being faced with the prospect of a different way of working once recovery is in full force, adapting to post-pandemic operations.

As travel restrictions slowly begin to ease our clients prepare for increased passenger demand over the up and coming summer months and worldwide, changes that will have to be made to accommodate a new post-pandemic way of travelling. As contactless travel becomes a requirement, technology will play an even bigger role than ever, physical space and distancing measures will be paramount, and efficiencies in time and cost will need to be increased.

The aviation industry is robust enough to manage these new requirements but will need all functions across the supply chain to play their parts in delivering this evolved approach to operations.


ESP’s approach

At ESP we have always understood that collaboration is imperative and working together now has never been more important, enhancing the agility and adaptability that we are already accustomed to delivering from our business model.

When the industry was hit the hardest, we continued to support customers in line with their changing requirements, recognising the importance of building on efficiencies and doing things differently early on. We saw both new and existing customers turn to us for quick solutions, next business day changes, flexible models, and leaner solutions. 

Our experience of supporting biometrics has never been more important to support contactless travel, and we recognise more than ever the role this experience must play.

A shift in focus               

The world changed significantly and, in many ways, permanently, almost overnight. Many of our customers worked from home and moved out of the cities and adapted their business and delivery methods to their end users.

There was an increase in online communication, remote IT support and we saw technologies play a larger role in business. A reliance on ESP’s robust business continuity, service desk solutions and alongside travel limitations there was a greater need for our genuine local resource and our centralised understanding of changing in-country government laws over this period.

We saw true innovation and adaptability from our customers over this period. Our airline customers used empty passenger cabins to transport much-needed items, and our airport customers adapted facilities to provide Covid-19 testing facilities. ESP was on-hand to support these vital initiatives and support our customers as we always have.  

The aviation industry was hit hard but as our clients’ operations started to switch back on (and off again) during the year, they also at times had to had to stop and start their preparation too. At ESP we have relentlessly continued our preparation throughout this time.

Building on nearly 30 years of existing experience so that we can help you return in preparation your rapid demand driven bounce back.

About ESP Global Services Ltd.

For nearly three decades ESP Global Services has been providing IT support solutions to companies worldwide, be it day-to-day on-site support, service desk coordination, or system installation and integration for a range of industries. This has given us the ability, agility and mobility to place engineers where you need them, when you need them.

For aviation customers we offer targeted and tailored solutions to ensure we meet the requirements of this demanding and uncompromising industry for the best possible customer and passenger experience.

Contact: press@esp.co.uk

Have a question? Contact our experts on