Mike Harling, Chairman of ESP Global Services, introduces a new Ambassador Programme to help engage international workforce
In the increasingly internationally-focused working environment of today, ensuring that employees across the globe feel connected and are aware of the activities of their company is an important part of staff satisfaction and inclusion.
Staff that are based thousands of miles from each other, operate in different time zones, and often speak different languages all need to all feel connected and part of one team, but global engagement is a challenge for any company to achieve, and takes a concerted effort to implement.
It is imperative that employees not based centrally in a head office still have an awareness of what is going on, and can have a say on issues that impact them.
ESP is located the world over and we pride ourselves on our international footprint. We are also a family, and we want all of our hundreds of staff members to feel part of that interconnected worldwide network.
This focus on people is part of our DNA, and at ESP we recognise that each and every person is an important link in the chain that enables us to continue to provide the best services to our customers.
To this end, we have launched our Ambassador Programme, a new and exciting initiative that has invited ESP people into a role whereby they can act as a link between their local team and the wider enterprise.
Via this role they act as a conduit, feeding information back and forth between their local team and the company’s UK headquarters, communicating in a way that is suited to the language and way of working that the workforce there is accustomed to and understands.
Our Ambassadors are people that are passionate about spreading the company message to their teams in the most effective way, listening to their peers and helping us understand their feedback.
People then feel connected, their contributions are recognised, and they can grow and progress within the company.
ESP has had an extremely encouraging uptake in volunteers to take on these roles, and has so far appointed ambassadors in: Argentina, Australia, Colombia, Germany, Ireland, Italy, Mexico, the Netherlands, Singapore, Spain, Switzerland, Trinidad, and the USA. These locations are where ESP has a large concentration of staff outside of the UK.
The volunteers are largely non-management grade, but nonetheless care about global engagement across the company. They have a direct line of communication into upper management through which their voices can be heard.
ESP is actively based at customer sites 24/7, so this line of communication is particularly valuable in reaching employees that are based at customer facilities and may not have a day-to-day direct connection to ESP lines of communication.
We have additionally implemented a new suite of learning and development tools and a new performance management system to help employees understand and develop the skillsets necessary to progress within their roles.
The Ambassadors have already proven themselves to be valuable assets throughout the challenging environment created by the COVID-19 outbreak that is impacting both ESP’s staff and its customers.
ESP Ambassadors are throwing themselves into the task of sharing company updates to their colleagues to ensure that everybody is informed, as well as sharing their individual experiences of the outbreak and encouraging others to do the same.
Having a globally distributed workforce brings challenges and positivity in equal measures at this time of crisis, but we are encouraged by the continued commitment by our employees during this uncertain time, during which regional desks that are located in places that are not as affected are stepping up to alleviate some of the increased pressure placed on the UK HQ.
We are proud of our workforce and the continued commitment they make to both their jobs and their fellow colleagues, coming together to show what the ESP Family can do throughout challenging times like these.
About ESP Global Services Ltd.
For nearly three decades ESP Global Services has been providing IT support solutions to companies worldwide, be it day-to-day on-site support, service desk coordination, or system installation and integration for a range of industries. This has given us the ability, agility and mobility to place engineers where you need them, when you need them.
For aviation customers we offer targeted and tailored solutions to ensure we meet the requirements of this demanding and uncompromising industry for the best possible customer and passenger experience.