ESP has been providing tailored IT solutions to easyJet for more than 10 years, which is why we are very excited that the company has just signed a new two-year contract with us.
easyJet’s new managed services contract
ESP has been working with easyJet on developing the scope of the services they receive from us. The aim is to be a fully integrated IT support partner that complements the airline’s own IT support staff, so that internal users think they are dealing with easyJet employees.
The crux of the solution is a 24-hour IT service desk that is divided between easyJet’s headquarters in Luton and ESP’s headquarters in Reading, which provides a single point of contact for the airline’s IT users.
We will also provide onsite engineers at easyJet’s headquarters, as well as visiting services (e.g. hardware repairs, deskside support, and installation, move, add, change and disposal (IMACD) services). We are responsible for managing the deployment, configuration management and monitoring of easyJet’s infrastructure, as well as supporting all elements of easyJet’s day-to-day business systems.
Continuing to meet easyJet’s needs
easyJet has grown exponentially since we started working together, and we have grown with it. We know exactly what specialist solutions are needed by the biggest companies in the aviation industry, and this means that we can help easyJet to scale its solutions as the airline continues to expand. It is our complete understanding of easyJet’s needs that sees it returning to ESP for IT support again and again.
We have built up a high level of trust with the team at easyJet, due our willingness to create flexible solutions around its business requirements. Whether we’re providing solutions at the airline’s headquarters or at the airports from which it operates, we always strive to deliver exactly the service easyJet needs.