Meeting international industry-specific standards for business continuity is an important part of operating a global business, as it assures stakeholders that action is being taken to improve, optimise and maintain key systems within the company. The most reliable way to demonstrate the business’s commitment to business continuity is to achieve accreditation.
Our ISO 22301 accreditation
Here at ESP, we have a robust management system in place to ensure that we are resilient to disruption, and that our reputation, brand, value-creating activities and the interests of our key stakeholders are safeguarded with an effective response strategy. Our commitment to business continuity means that we have just been granted ISO 22301 accreditation – the international standard for a business continuity management system (BCMS).
ESP’s business continuity policies
Our BCMS covers all areas of the business – from our service desk and logistics processes to project delivery, network management and service delivery. It outlines the responsibilities of the ESP executive board and team in updating and enforcing our business continuity policies, and defines the principles that support the delivery of these policies – for example, replicating critical IT systems and data using a specialist third-party service, and providing incoming callers with a message advising them of any disruptions to our services.
The ESP team is equipped with detailed guidelines of strategic approaches that should be followed to prevent every type of disruptive situation (for example, a hardware or facilities failure, a shortage of fuel in our fleet of vehicles or the loss of an Internet connection), as well as the potential impact of each. This means that every employee knows exactly what action to take in order to keep the business running smoothly at all times.
To find out more about our ISO 22301 accreditation or our BCMS, contact us at ESP today.