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ESP Global Services collaborate with Brock Solutions for traveler peace of mind


ESP has partnered with world-class airport and airline technology providers, Brock Solutions (Brock), to offer travelers the ability to track their luggage throughout the airport journey.

Tarrytown, NY – Leaders in their respective fields, this international collaboration pairs Brock’s industry leading SmartBag Baggage Reconciliation System (BRS) with ESP’s professional managed service offerings for LATAM Airlines Group (LATAM). With subsidiaries in Brazil, Colombia, Ecuador, Paraguay, and Peru, LATAM is the largest airline in Latin America.

Aligning the Brock SmartBag BRS with ESP’s support services, this project is geared up to improve overall bag room performance with a reduced amount of mishandled and delayed bags. With airport staff equipped with the latest technology for tracking baggage and dedicated IT support, this partnership alleviates strain on customer and airport resources while improving the traveler experience.

Cliff Burchfield, Senior Business Development Manager at Brock shared that “The Brock/ESP partnership allows for a seamless, on time, on budget experience whereby all of the stake holders were pleased.”  The undertaking encompassed 12 airports in 6 countries and utilized an efficient phased approach allowing for complete success.

ESP’s VP of Aviation Sales in the Americas, Robert Gonzalez adds thatWith ESP’s commitment to flexible and adaptable customer support models and Brock’s dedication to lasting relationships, implementing real-time operational solutions, we look forward to further successful collaborations in the future.”


About ESP Global Services Ltd.

For nearly three decades ESP Global Services has been providing IT support solutions to companies worldwide, be it day-to-day on-site support, service desk coordination, or system installation and integration for a range of industries. This has given us the ability, agility, and mobility to place engineers where they are needed, when they are needed.

For aviation customers we offer targeted and tailored solutions to ensure we meet the requirements of this demanding and uncompromising industry for the best possible customer and passenger experience.

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