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ESP introduces new airport IT technologies to the Asia-Pacific market

11-11-2019

Innovative airport support technologies make regional debut at FTE Asia Expo 2019

Singapore, 11 November 2019 -- At the Future Travel Experience Asia Expo taking place in Singapore on 12-13 November, ESP Global Services will officially introduce to the Asia-Pacific market two pioneering technologies in aviation IT support. 

The ESP Self-Service app and Airport Data Analytics (ADA) augmented reporting tool will be showcased in the region for the first time during the show. These are as the newest technologies developed by the company to ease customers’ operational functions within airports.

ESP Self-Service delivers efficient fault logging and subsequent engineer deployment, minimising the time it takes to respond to and resolve any issues. The new mobile app advances the capabilities offered by the previously released desktop version of the software, allowing airport staff on the move to easily scan barcodes on faulty equipment.

ADA, meanwhile, delivers real-time analytics and reporting to ensure that customers receive up-to-date and relevant information about the services that ESP is delivering to them, providing transparency about the reliability of the support and the performance of the airport equipment.

These two solutions feed into ESP’s industry-leading and proven ServiceNowtoolset, offering a simple and seamless integration for customers wishing to enhance their existing service desk capabilities.

“ESP is excited to be presenting its newest, game-changing airport IT support solutions to the Asia-Pacific market for the first time during the Future Travel Experience Asia Expo, demonstrating how our position as a trusted provider of these services in Europe can benefit new customers with similar requirements,” said Andy Jenner, CEO of ESP Global Services.

ESP has leveraged its nearly 30 years’ experience to develop these new and innovative technologies, complementing its well-established position as a leading IT support provider in airports the world over. In Europe, for example, the new Self-Service app has already seen success in airports such as Brussels, Edinburgh, Glasgow, Newcastle and London Stansted.

During the expo, Andy will be speaking in a session about how ESP is utilising technology to improve customer and passenger experiences across European airports, as well as how this can be applied to other customer requirements worldwide.

Come and visit us at stand C21 in the main exhibition hall, where the team will be available throughout to discuss these new technologies as well as other services that ESP can offer.

About ESP Global Services Ltd.

For nearly three decades ESP Global Services has been providing IT support solutions to companies worldwide, be it day-to-day on-site support, service desk coordination, or system installation and integration for a range of industries. This has given us the ability, agility and mobility to place engineers where you need them, when you need them.

For aviation customers we offer targeted and tailored solutions to ensure we meet the requirements of this demanding and uncompromising industry for the best possible customer and passenger experience.

Press contact:

Eve MacDonald

Marketing and Communications Manager

Tel: +44 7584 236 773

eve.macdonald@esp.co.uk

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