ESP has developed a Self-Service app that enables fast fault logging and rapid engineer deployment for its airport customers. Previously desktop only, ESP Self-Service is now available on Android and iOS devices with added functionality including device scanning, and can be configured for multiple languages.
Device scanning enables the barcode on faulty equipment to be scanned quickly and easily on a mobile device and then to log a ticket, using the icon-driven menu, which captures the device details and fault codes to connect directly to the onsite engineering team for fast resolution.
Certified by the major system integrators, ESP Self-Service links into a dedicated app used by ESP engineers across airports to rapidly respond to callouts.
In addition, the new app can also provide airport customers with the service history of the terminal and recurring fault identification at their fingertips.
Since the early nineties, ESP has been developing IT solutions to address the complex needs of the aviation industry, and now provides IT support solutions to companies in numerous sectors across the globe. It holds a number of airport-wide contracts and acts as a trusted partner to seamlessly support multiple systems through one bespoke solution.
The company tailors its services to meet its customers’ specific needs, which are managed by a dedicated service delivery team. For speed and efficiency, the new app fully integrates with the ServiceNow SMS system and ESP engineer app, and demonstrates ESP’s continuous drive to improve their services by adopting technologies that simplify the customer interaction with ESP.
ESP CEO Andy Jenner said: “We developed ESP Self-Service to respond to the specific demands of the industry and, in particular, the CUPPS environment. Normally customers would have to log a call to a service desk to resolve their IT issues, but we recognise that this can be inconvenient, especially when there might be a queue of people waiting at a busy check-in desk.”