This month, it seems only right to dedicate a few hundred words to our newest customer, Marie Curie – an organisation that the ESP team is hugely supportive of. Starting in January 2017, ESP will be providing the charity with IT support services under a three-year contract.
What does Marie Curie do?
Marie Curie is a UK charity that provides support to people (both patients and their families) who are affected by a terminal illness. There are more than 2,700 Marie Curie doctors, nurses and healthcare professionals in operation around the country, as well as some 9,400 volunteers. The organisation also has nine hospices – making it the second-largest provider of hospice beds in the UK, after the NHS. The charity's volunteers help with everything from working in the shops (about 3,200 volunteers do this) to running the hospices (gardening, driving patients to day care centres, staffing reception and providing bereavement support).
Marie Curie’s IT needs
With such a large network of nurses, doctors, healthcare professionals and volunteers, Marie Curie's IT needs to be up to scratch, and as reliable and easy to use as possible. The charity’s IT system has approximately 4,450 end users, including office-based administrative staff, fundraisers, clinicians and nurses, as well as about 550 end users in Marie Curie shops.
ESP's IT solution for Marie Curie
From January 2017, ESP will begin providing Marie Curie with our IT service desk solution. Our IT service desk gives end users a single point of contact for all their IT issues and queries, and ensures that important IT functions are properly managed. Our service is designed in line with ITIL principles, which essentially state that an IT offering should align with the needs of an organisation. Our services incorporate principles such as improving service levels, ensuring information security, managing change and implementing a reliable IT service strategy.
With ESP's IT service desk, Marie Curie's staff and volunteers will be able to carry out their jobs as efficiently as possible – allowing them to focus on what really matters: the patients.