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ESP wins two new contracts to deliver airline IT support in US, Asia-Pacific


New successes leverage ESP’s deep understanding of the aviation market and ability to flex offerings in line with customer requirements

Reading, UK, March 2021 – ESP Global Services has recently achieved two major contract wins that will see it deliver multi-year IT support for airlines based in the US and the Asia-Pacific region.

The end customers are major airlines, both of which will receive IT support from onsite and dispatch ESP engineers in multiple locations both domestically and internationally. These new customers will add to a wide range of aviation and travel customers that ESP already supports worldwide.

ESP will be providing 24/7 support that is managed by a dedicated service delivery team. We will be providing security cleared engineers to support all operational systems, as well as back-office and corporate IT.

Given the breadth of locations that will be covered, ESP will provide services on a tiered basis so that the support can be varied depending on the scale and complexity of each site.

This flexible offering was developed by ESP in response to the specific requirements of the customers, stripping out complexity to make the contract as seamless and easy as possible for our customers to manage.

“We have been providing IT services to airline customers for nearly three decades but are always looking at innovative ways in which we can adapt our offerings to meet the needs of our clients, and to simplify the way we do business in tandem,” said Guch Bhamra, Account Director at ESP.

“For all of our customers we consider the individual requirements of each one and tailor our services accordingly. Our commitment to investing internationally continues to increase our presence and benefits our customers worldwide,” added Andy Wilson, Director Aviation Solutions at ESP.

About ESP Global Services Ltd.

For nearly three decades ESP Global Services has been providing IT support solutions to companies worldwide, be it day-to-day on-site support, service desk coordination, or system installation and integration for a range of industries. This has given us the ability, agility and mobility to place engineers where you need them, when you need them.

For aviation customers we offer targeted and tailored solutions to ensure we meet the requirements of this demanding and uncompromising industry for the best possible customer and passenger experience.

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