Our field team of visiting engineers ensures you have timely and on-demand access to the technical skills, expertise and resources you need, helping your organisation run smoothly. Coordinated by our service desk, our visiting team can remotely manage, respond to and resolve your service issues, ensuring your solutions always function properly.
Spares, repairs and logistics
Wherever you're based, we'll help with global logistics support to ensure you have the IT hardware parts and spares you need – exactly when you require them. To keep costs down, we expertly manage your product stocks and end-to-end IT hardware lifecycle.Spares, repairs and logistics
IT service desk
We can fully or partly manage your IT service desk, either on-site or remotely, using ServiceNow. Our service desk offers a primary point of contact for your end users, and enables your IT operations to be efficiently tracked, managed and reported on.IT service desk
Track our progress
When you receive our visiting services, you’ll have real-time access to your support ticket, so you’ll be able to track our progress and have full visibility of the work we’re doing.
Flexibility is essential when it comes to implementing and resolving IT solutions, which is why we’ll always build our services around you.
Impressive response times
We can respond to your support ticket by the next working day, spread out our service over a few days, or get our field team to respond within hours to get you back up and running.
Our systems require minimal input to trigger a service response. Your end user can raise a support ticket through a self-help portal, or simply call our IT service desk.
An automated workflow
Some issues can be picked up automatically by our monitoring tools, or your ticket may pass to ESP through your service desk tool, automatically launching a tailored workflow.
Efficient access to the spares
Our end-to-end spares resourcing model lets us determine the number of spares we need to hold for you at any one time, to help keep your costs down and boost efficiency.