Global reach, local service
Partnering with global IT services and digital solution providers
We work closely with system integrators to maximise the benefits they are looking for when delivering expertise to their own customers.
With our comprehensive industry expertise and a global network of delivery centres, we provide service desk, field services, and direct workforce augmentation in over 160 countries, spanning across a variety of sectors such as pharmaceutical, retail, travel and manufacturing.
Providing a broad range of skill sets from desktop to networking engineers, we provide the solutions that are required, when they are required.
ITSM tooling integration
Based on industry-leading technology, which includes the ServiceNow toolset, we offer a single global platform that integrates with a wide range of ITSM tools to ensure true partnership and value addition.
Global presence
We provide L1 – L3 global field service levels across on-site, dispatch and service desk. Service levels to suit all customer types through our globally connected workforce.
Experience
Over 30 years experience in onboarding, TUPE / ARD, local employment law and employee engagement. We are experts in global transition projects.
In-region service delivery
In each region, we provide the same service charter underpinning the delivery of services.
Industry expertise
We provide industry specific solutions to a wide range of sectors, including travel, charity, retail, pharmaceuticals and manufacturing.
PROACTIVE SERVICE MANAGEMENT
Our global service teams are responsible for ensuring that our customers are represented and are positively involved in service improvement initiatives and trials.
Who we work with
Next steps
We're here and ready to help you find your solution
ESP’s managed IT workforce solutions deliver true value to outsourcing service providers globally. Contact us today to find out how we can help.
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