1st Line Support Analyst with German & English

Contract or Temp

Apply for this role

We are currently seeking a new bilingual colleague to join our team as a 1st Line Support Analyst for a summer interim position.
This is a fantastic opportunity for someone fluent in both German and English to gain valuable experience in a dynamic work environment and a technical support role.

This is an on-site role in Bucharest and requires commitment to 4 12-hour shifts: 4 day shifts 7am – 7pm, 4 days off, 4 night shifts 7pm – 7am, 4 days off, this cycle is repeated. 

What will you do?

  • Provide first-line technical support to end-users
  • Troubleshoot hardware and software issues and escalate when necessary
  • Assist with system configurations and installations
  • Identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue.

What will  you bring to ESP?

  • A passion for customer service with great interpersonal skills
  • Basic knowledge of IT systems and applications. If you don’t have it, we will teach you
  • Proficient German and English language skills

What we offer?

  • An opportunity to work in a dynamic learning environment
  • Medical subscription
  • Unlimited access to free training and development. We offer access to a training platform with accredited courses such as CompTIA A+, Microsoft Office 365, ITIL, etc.

Who are we?
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992. Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry.

Next Steps

Apply online or find another role