Airport Engineer – Gatwick Airport

About the Job:
As the Self-Service (SSK) Kiosk Engineer at Gatwick Airport you will provide “hands on” IT support and maintenance on a wide range of hardware and software within the airport. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.

What will you do?:

• You will be dedicated to maintaining the Self-Service Kiosk Machines that are located landside. Carrying out regular routine and preventative maintenance as well as “floor-walking” on the range of self-service machines within the airport. Ensuring printers and toners are clean and working, that there are no jams, that the machines are well stocked with paper for ticket printing and otherwise working and presented in an orderly fashion.
• Respond to all customer incidents and service requests assigned by IT Service Desk and work to agreed SLA’s (2 Hour), Ensure ticket is updated with good quality notes and resolution detail.
• Maintain a high level of communication at all times with both colleagues and provide timely updates to the customer and resolver teams so that progress against each individual incident can be updated as required
• Manage all spares and Repairs, Ability to work independently to escalate as required and follow all procedures for major incidents /escalations and Logistics processes.
• This role is working business core hours: 4am-4pm (12 hours) 4 days on, 4 days off rotational.

What will you bring to ESP?

• 1-2 years’ experience in an IT support role
• Good knowledge of current Microsoft Windows Desktop software
• Understanding of network protocols, server hardware and configurations
• Self-motivated with a willingness to learn and adapt to any new change or situation.
• Excellent verbal and written communication skills
• Driving license is an advantage.

Physical Requirements:

• Able to lift or push 20-50 pounds of equipment if need it.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

If you are….
Motivated to develop your career in IT Airport group, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.

What we will offer:
Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career.  We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary:
We offer a competitive range based between £18 -£19/ hour and extra shift allowance £160/month.

Benefits:

• 20 – PTO days
• Pension
• Life Assurance
• Percipio Learning
• Perkbox discounts  

Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.
  
ESP Global Services is an Equal Opportunity employer.