Airport Engineer – London Heathrow

United Kingdom
Permanent / Full Time

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About the role:

ESP Global Services  has provided IT support and managed services to global customers for the last 31 years. 
Today we are seeking Airport Engineers with the passion for solving IT problems with good customer service engagement.
If you seek a career in IT  and you are passionate to learn and develop, we can offer you exposure to multiple technologies and multiple global customer environment.

What will you do?

  • Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales.
  • Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests
  • Supply and replace IT consumables, such as paper and ink toner when required
  • Carry out regular “floor-walking” and pro-active line of sight checks/ routine preventive maintenance to identify, log and resolve any issues before they are raised as incidents by customers

This is an onsite role based at Heathrow Airport and requires a commitment of 4 days on, 4 days off, 4am to 4pm & 10am to 10pm.

What will you bring to ESP?

  • At least 2 years’ experience in an IT support role
  • Good knowledge of current Microsoft Windows Desktop software
  • Understanding of network protocols, server hardware and configurations
  • Self-motivated with a willingness to learn and adapt to any new change or situation
  • Excellent verbal and written communication skills
  • 5 years UK working history which can be referenced for airside clearance checks
  • Full UK manual driving license 

What we will offer?

A salary of £25,642.50 per annum.


  • 20 days as annual leave 
  • Shift Allowance of £1920 per annum
  • A career development plan 
  • Perkbox discounts

Who are we?
ESP Global Services has been providing customized 24/7 Global IT support solutions since, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry.

Next Steps

Apply online or find another role