Bid & Proposal Support Specialist

Exciting Opportunity for a Bid & Proposals Specialist in Pune!
Are you a detail-oriented professional with a passion for crafting winning bids and proposals? Join ESP Global Services, a leading provider of customised IT support solutions to clients across the globe. From delivering seamless day-to-day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements.
In this pivotal role, based in our Pune, India office, you’ll play a key part in supporting our Sales function by preparing compelling proposals that highlight our tailored IT solutions and secure new business opportunities. If you thrive in a fast-paced, global environment where precision and strategy drive success, we want to hear from you!
Key Responsibilities:

• Provide advice and guidance to the Sales Team as required on RFP responses to ensure new opportunities completed on time with the latest information.
• Become the Subject Matter Expert on the solutioning of all complex & significant bids to ensure proposals are commercially and operationally viable
• Liaise with the relevant operational departments to assess each new opportunity and ensure that feedback is incorporated into each individual submission
• Manage the completion of the required documentations (with input from various departments), ensuring that each submission is made within the required timescales
• Define and implement a bid process governance model, including a repeatable Bid Review & Validation process for new business which incorporates financial and operational reviews and required sign-off procedures.
• Develop and maintain excellent internal relationships with key contacts across the business to maximise collaboration on bid responses, ensuring that proposals are operationally and commercially viable
• Continually enrich the bid information library and best practices as a key resource for both the Bid Team and wider company use.
• Coordinate the proposal process from start to finish, including kick-off meetings, storyboarding sessions, and final document reviews.
• Conduct proposal reviews to ensure compliance, accuracy, and clarity.
• Ensure that all deadlines are met
• Develop and implement proposal strategies, including win strategies and storyboarding.
• Lead the creation of compelling and persuasive narratives, ensuring alignment with client needs and company branding.
• Manage proposal timelines, budgets, and resources effectively.
• Work with subject matter experts, sales teams, marketing, and other internal stakeholders to gather information and develop proposals.
• Ensure that bids comply with client requirements and company standards
• Respond to client and stakeholder questions, and present bids to clients
• Support communicate with clients to understand their needs and address their questions.
• Prepare and deliver presentations to clients and internal stakeholders.
• Support the market research and competitor analysis to identify opportunities and develop winning proposals.
• Maintain through the CRM accurate records of proposal activities and outcomes.
• Identify and implement process improvements to enhance proposal efficiency and effectiveness.

What you will bring:

• At least 3 years’ experience in proposal management within IT Managed Services or similar large IT Company.
• Excellent negotiation and influencing skills
• Proven experience in complex commercial IT solutions delivery
• Strong Microsoft Office skills
• Excellent presentation and interpersonal skills
• Strong negotiation and persuasion skills
• Strong organizational skills
• Strong analytical skills
• Strong project management skills
• Attention to detail

What we offer:
A highly competitive salary based upon your relevant experience and fit to what we do. 
Benefits include; Pension, Private Medical, Holiday & Casual leave, unlimited access to a wealth of Learning and development course through our LMS system and access to discounts based platform. 

If you are a proactive, results-driven professional with a passion for delivering high-quality proposals that drive business growth, and you thrive in a collaborative and fast-paced environment, we invite you to apply and become a key contributor to ESP’s continued global success.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer.