Desktop Support Engineer – Apeldoorn, Netherlands

Apply to your next challenge as an IT Support Engineer – learning and development opportunity!
You’ll be part of a European-wide delivery team supporting our customer who is a global advanced-technology company that manufactures aerospace and automotive products; residential, commercial, and industrial control systems; specialty chemicals and plastics; and security and engineered materials.

What will you do?

• Provide standard and approved hardware and software support and maintenance on desktop devices.
• Respond to incidents and service requests from end-users and manage them to a successful solution.
• Ticket handling based on client requirements.
• Deliver hard and soft break-fix services for Hardware and Software equipment all over the site.
• Desk-side support and PC break/fix including basic administration of Windows O/S.
• Support, management, and maintenance of desktop configuration and installation, including patch updates and hardware replacements.
• Check security profiles and antivirus software on all desktop devices and take appropriate action when security requirements are not met.
• You will be working Monday to Friday in Apeldoorn from 9 am to 5 pm. 

What will you bring to ESP?

• 2+ years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues
• Good command of Windows O/S
• Good knowledge of and experience with Microsoft desktop software and operating systems
• Knowledge of wireless networking
• Understand network protocols, server hardware and configurations, or other IT qualifications
• Active Directory experience
• Basic knowledge of enterprise LAN and WAN setups and concepts
• Good command of the Dutch and English. Languages are evaluated during the selection procedure
• Ability to work under pressure.

Benefits:

• €42 – €45K Salary depending on experience
• 20 days annual leave 
• 8% holiday pay
• Pension (Age based %, 50/50 EE and ER)
• Perkbox discounts
• Unlimited access to free training and development. We offer access to a training platform with accredited courses such as CompTIA A+, CCNA Cisco modules, Microsoft Office 365, ITIL, etc.

Who are we:

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers.

ESP Global Services is an equal opportunity employer.
We value collaboration, passion, and drive for development. What about you?