Desktop Support Engineer, Bangalore

Title: Desktop Support Engineer – 12 months FTC – Bangalore.

In this role, you will have the opportunity to provide and maintain continuity of service for all Desktop & Laptop devices (hardware, software, and connectivity) for the customer and deliver hard and soft break-fix services to resolve any technical issues which may occur within agreed contractual service levels.

What will you do?

• Providing IT Infrastructure deskside support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Firsthand experience in installing, troubleshooting, and fixing desktops, printers, laptop, and other computer peripherals hardware problems.
• Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
• Experience with Anti-spyware and Anti-virus software.
• Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Company.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
• under ‘Smart Hands’ capability supported by Company.
• Knowledge of wireless networking
• Installation of primary and peripheral computer and networking hardware, to include Smart Hands support.
• Support of computer networks, as directed by a Level III technician or service desk support.

  
What will you bring to ESP?

• 1-3 years’ experience in onsite IT support for role holder to perform fully and effectively in role.
• Ability to work with deadlines and complete tasks on-time.
• Aware of ITIL process of Incident, Change, Problem, Service Request
• Ability to troubleshoot issues using good deductive reasoning skills.
• Ability to work independently.
• Can support ticket handling based on client requirement.
• and related activities like spare and buffer stock management
• Good to have – knowledge in AD.
• Good to have – knowledge and experience of supporting tablets.
• Good to have – Knowledge and experience on software and OS deployment using tools.
• Good knowledge and experience in Microsoft Office software & Windows Operating Systems
• Previous experience with Service Management Tool – Service Now
• Experience of EUC & remote support tools
• Awareness of the ITIL process of Incident, Change, Problem, Service Request, and related activities such as spare and buffer stock management.
• Effective communication skills (verbal, written and reading) in English to ensure tickets can be understood and responded to within agreed service levels

  
If you are….
Motivated to develop your career as Desktop Support Engineer, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end-user environments we should connect and explore.

What we will offer:
Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career.  We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.
Salary:
We offer a competitive range based upon suitability or experience.
Benefits:

• Holiday Leave
• Medical Insurance
• Perkbox discounts

  
Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time, and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer.