Desktop Support Engineer – Bucharest

Apply to your next challenge as an IT Support Engineer – learning and development opportunity! 
We have several technical onsite support opportunities for those who are currently working as a Technical Support Analyst, Desktop Support Engineer, 1st Line Support Engineer, or in a Service Desk Environment.

You’ll be part of a European-wide delivery team supporting our customer who is a global advanced-technology company that manufactures aerospace and automotive products; residential, commercial, and industrial control systems; specialty chemicals and plastics; and security and engineered materials.

Working hours: Monday to Friday from 9am – 6pm

What will you do?

• Resolve incidents and problems associated with end user support (EUS) hardware and software.
• Assist in installing and troubleshooting hardware issues including desktops, Mac, printers, laptops, and other computer peripherals. including basic management of Windows and Apple operating systems.
• Asset provisioning and device lifecycle management
• Smart hands support for peripheral and network environments.
• Troubleshoot anti-spyware and antivirus software.
• Create and provide updates to incident and problem tickets in the IT Service Management (ITSM) system to reflect actions taken to resolve incident.
• For devices under warranty, liaise with authorised OEM supplier for replacement or fix to defective device and for devices not under warranty.
• Perform proactive and reactive monitoring and troubleshooting to effectively identify potential Incidents or Problems.

What will you bring to ESP?

• 1-3 years of experience in providing customer experience solutions and technical support.
• Expertise in HW and SW troubleshooting
• Knowledge of Microsoft and Apple O/S
• Excellent knowledge of the Microsoft Office Suite
• Knowledge of IT Infrastructure
• Ability to work autonomously in a fast-paced environment.
• Romanian and English advanced proficiency
• Great sense of customer service.

What we will offer:

• An opportunity to work in a dynamic learning environment
• Paid holiday allowance is 20 days per year + public holidays
• Medical subscription
• A competitive salary range depending on your practical technical support experience
• Unlimited access to free training and development. We offer access to a training platform with accredited courses such as CompTIA A+, CCNA Cisco modules, Microsoft Office 365, ITIL, etc.

Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career.  We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer!