Desktop Support Engineer – Gatwick Airport

About the Job:
As an Airport Engineer in London Gatwick UK, you’ll be responsible for dealing with technical issues escalated from the helpdesk function, working on-site with end-users and having exposure to critical IT Systems. Enhance your technical experience and customer engagement skills in the complex environment of aviation.

What’s in to you? Gaining familiarity with aviation-specific technologies, while improving your ability to remain calm, make quick decisions, and resolve issues efficiently in a high-stakes environment.

What will you do?

• Provide on-site support for incidents and service requests, ensuring timely resolution.
• Perform break-fix services for workstations, kiosks, e-gates, and peripherals.
• Manage workstation configurations, hardware replacements, and installations.
• Escalate issues when necessary, ensuring swift issue resolution.
• Carry out regular “floor-walking” and proactive line-of-sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.
• Schedule: 9 am – 5 pm, Mon-Fri.

What will you bring to ESP?

• 2+ years experience in an IT support role
• Good knowledge Windows O/S ecosystem
• MS 365 and Ticketing System experience
• 5 years of UK work history for airside clearance
• Full UK driving license and good communication skills
• Ability to lift 20-40kg and work in various physical environments.

What We Offer:

• Competitive salary based on experience.
• A learning culture to help develop your IT career.

Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers.

At ESP Global Services, we are passionate about empowering people through learning and development. Let’s have a chat!

Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP is an equal-opportunity employer.